August 2024

Text-to-speech

August 28, 2024
Text-to-speech is now available to enable you to create audio messages for inbound flows based on text scripts. In this initial release, text-to-speech is available for the Play Audio node.

Speech Synthesis Markup Language support

August 28, 2024
Speech Synthesis Markup Language (SSML) is supported for the text-to-speech feature. This SSML syntax article describes the SSML tags that you can use to enhance your text-to-speech messages.

Voice samples

August 28, 2024
Sample voices are available for you to hear what each of the supported voices for text-to-speech sound like.

Voice samples

Play Audio node

August 28, 2024
The Play Audio node in Flow Builder now supports both media files and text-to-speech audio formats for inbound flow announcements. You can write text messages that the Play Audio node plays as spoken audio.

Webchat widget

August 28, 2024
The Webchat widget automatically adjusts to fit the entire screen of mobile phones.

The Webchat widget on mobile phones

Agent Workspace CRM integration

August 21, 2024
The Omnichannel Integration Guide is now available to help you integrate the Voiso Omnichannel Agent Workspace into your CRM applications using Voiso's iframe, API, and webhook capabilities.

Integrating Omnichannel Agent Workspace into your applications
Integrating Omnichannel Agent Workspace into your applications (Developers Portal)

Users API

August 21, 2024
The Users API has been modified to no longer support the filter[<parameter>]=<value> structure. It now uses <parameter>=<value> alone in the request.

Users

Webhooks

August 14, 2024
The following events have been added to the Webhooks feature:

outbound.call.ended
inbound.call.ended
dialer.call.ended

Webhooks

August 14, 2024
The following article has been extensively updated for the Webhooks developer documentation:

Webhooks overview

The following articles have been added to the Webhooks developer documentation:

Call webhooks
Digital interaction webhooks
- Digital interaction events

The following articles and features are deprecated in the Webhooks developer documentation:

Raw data streaming to AWS SQS

August 14, 2024
The Raw Data Streaming to AWS SQS feature has been updated to replicate interaction data to Amazon Web Services SQS based on the following event triggers:

outbound.call.ended
inbound.call.ended
dialer.call.ended

Important

Legacy AWS SQS streaming is supported if none of the event triggers are selected in the Administration > System settings > AWS SQS SETTINGS.

Webhooks

August 6, 2024
The following events have been added to the Webhooks feature to support Digital channels interactions:

message.received
conversation.ended

Scheduled Callbacks API

August 6, 2024
Callbacks can now be scheduled using the Scheduled Callbacks API.

Sensitive Data Access Report

August 6, 2024
You can now schedule the Sensitive Data Access Report.

Send Messages API

August 6, 2024
Support for WhatsApp templates with parameters has been added to the Send Messages API. Use the template_data parameter array to include values for the parameters in your WhatsApp templates.