August 5 - 9, 2024

New in this release

Webhooks

Digital events

The following events have been added to the Webhooks feature to support Digital channels interactions:

message.received
conversation.ended

Scheduled Callbacks API

Callbacks can now be scheduled using the Scheduled Callbacks API.

UX and UI improvements

Extended Call Details

The name of the agent or supervisor is now displayed in the metadata for voice interactions in the Extended Call Details page instead of the agent or supervisor phone number. This improvement affects the number, DNIS, and ANI of the following interaction types:

Inbound
Outbound
Dialer
Click-to-call
Outbound SMS
Queue Callback
Scheduled Callback

Other improvements

Sensitive Data Access Report

You can now schedule the Sensitive Data Access Report.

Send Messages API

Support for WhatsApp templates with parameters has been added to the Send Messages API. Use the template_data parameter array to include values for the parameters in your WhatsApp templates.