August 5 - 9, 2024

New in this release

Webhooks

Digital events

The following events have been added to the Webhooks feature to support Digital channels interactions:

• message.received
• conversation.ended

Related articles:

• Webhooks
• Webhooks overview

API

Scheduled Callbacks API

Callbacks can now be scheduled using the Scheduled Callbacks API.

Related articles:

• Scheduled Callbacks API
• Scheduling callbacks
• Scheduled callback

Improvements

UX and UI improvements

Extended Call Details

The name of the agent or supervisor is now displayed in the metadata for voice interactions in the Extended Call Details page instead of the agent or supervisor phone number. This improvement affects the number, DNIS, and ANI of the following interaction types:

• Inbound
• Outbound
• Dialer
• Click-to-call
• Outbound SMS
• Queue Callback
• Scheduled Callback

Related articles;

• Extended Call Details: Voice

Other improvements

Sensitive Data Access Report

You can now schedule the Sensitive Data Access Report.

Related articles:

• Scheduled reports
• Sensitive Data Access Report

Send Messages API

Support for WhatsApp templates with parameters has been added to the Send Messages API. Use the template_data parameter array to include values for the parameters in your WhatsApp templates.

Related articles:

• Send messages
• WhatsApp