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Extended Call Details: HLR
- 23 May 2024
- 2 Minutes to read
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Extended Call Details: HLR
- Updated on 23 May 2024
- 2 Minutes to read
- Print
- DarkLight
- PDF
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Who should read this article: Administrators, Supervisors
The Extended Call Details page for HLR lookup displays information about who requested the lookup, when the request was made, and the request results.
Introduction
Voiso maintains a detailed record of every interaction your contact center handles, including HLR lookup requests. You can browse, search, and filter the Call Detail Records (CDRs) for HLR lookup requests using the Call Detail Records page from the Reporting menu. The list of requests includes high-level information for each request. To view the details for any request, click it to open the Extended Call Details page for the interaction.
The Extended Call Details page for HLR lookup requests is divided into two sections:
Header
The Extended Call Details page's Header section includes a link to the page, the total number of related requests, and navigation buttons.
Link
To copy the extended call details URL to your computer clipboard, click the copy button ( 1 in the screenshot above). The UUID, a unique identification value assigned to the Call Detail Record in your contact center database, is included in the URL.
Total requests
The total requests tally ( 2 in the screenshot above) tells you how many other requests were made for the same number.
Navigation
To scroll from one related request to the next, click the " <" and " >" buttons ( 3 in the screenshot above) to navigate to earlier and later requests. If there are no related requests, the buttons are unavailable.
Metadata
The metadata section provides primary details, core interaction properties, and, if enabled, a call summary and call notes that a supervisor or administrator can use for analytical purposes.
Primary details
The primary call details area ( 1 in the screenshot above) includes the phone numbers and the date and time of the request.
Request details
The request details area ( 2 in the screenshot above) can include some or all of the following information about the call:
Information | Description |
|---|---|
Date/Time | The date and time that the request started. |
Number | The phone number submitted for HLR lookup. |
Reachable | Whether the phone number reachable at the time the request was made. |
Roaming | Whether the phone number was connected to a cellular network outside of its home network coverage area. |
Request from | The Automatic Number Identification ( ANI) associated with a call (the calling number). |
Type | The type of request: HLR lookup |
Agent/Supervisor | The name of the user who made the request. |
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