- 24 Jul 2025
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How to use the documentation portal
- Updated on 24 Jul 2025
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Who should read this article: All users
Learn how to navigate the Voiso Knowledge Base with this quick guide. Whether you're a new user, supervisor, or system administrator, this article explains how our documentation is organized and where to find setup instructions, feature overviews, role-based guides, FAQs, and troubleshooting resources.
How to use this documentation
Welcome to the Voiso Knowledge Base! This guide will help you understand how the documentation is organized so you can quickly find the information you need—whether you're a new user, a supervisor, or a system administrator.
Searching the knowledge base
You can use the search bar at the top of the knowledge base to find answers quickly. Try using specific keywords like “Dialer campaign,” “ASR,” or “call routing” rather than full sentences. If you don’t get the result you expect on the first try, try alternative terms—our articles often use standard contact center terminology. For best results, start with a feature name or the name of the screen you're using.
Looking for an overview?
Start with the Voiso overview section to get a high-level understanding of Voiso’s features, system requirements, Developer Portal & APIs, and supported integrations.
New to Voiso?
Visit the Getting started section for help setting up your contact center, users, and equipment. These articles are designed for new deployments and onboarding.
Want to explore features?
Browse the Feature setup and use cases section to see how specific Voiso features work. You’ll find setup instructions, best practices, and examples for everything from IVR flows to call recording and chatbots.
Are you an admin, agent, or supervisor?
We’ve created role-specific guides to help you:
- Administrator Guide – system settings, number management, flows, integrations, and more
- Agent Guide – daily tasks like handling calls and messages
- Supervisor Guide – monitoring tools and team management features
Want to know what’s new?
Check out the Updates section for release notes and change logs.
Need definitions, help, or troubleshooting?
- Glossary – definitions of Voiso-specific terms
- FAQs – quick answers to common questions
- Troubleshooting – tips for solving common issues
Prefer video?
We’ve compiled a list of short video demonstrations in our Documentation video collection article.