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Part 6: Reviewing campaign results
- 11 Jun 2024
- 2 Minutes to read
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Part 6: Reviewing campaign results
- Updated on 11 Jun 2024
- 2 Minutes to read
- Print
- DarkLight
- PDF
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Who should read this article: Administrators, Supervisors
This is part 6 of the How to run a Dialer campaign use case.
Reporting
Voiso provides multiple ways for you to examine the results of your outbound Dialer Campaign, first there is the campaign report, second is the calling list report for campaigns (when a CSV is used for the calling list), and finally, Voiso provides multiple historical reports and access to Call Detail Records (CDRs) searchable by many different parameters.
Campaign reports
When a campaign is stopped or completed, Voiso automatically generates a campaign report. To view a campaign report, select Outbound > Dialer campaigns from the navigation bar to open the Dialer campaigns interface. Find the stopped or completed campaign you want in the Campaigns page.
Click the campaign name to display the Edit campaign page. Click the Report tab to view a summary that includes the following entries:
| Report entry | Description |
|---|---|
| General settings | The final campaign settings you specified |
| Progress and duration | The percentage complete and the start and stop dates and times |
| Metrics | Key campaign metrics, including: ACD, ASR, Abandonment Ratio, Average Waiting Time, and Average wrap-up time |
| Call disposition | A pie-chart of call Disposition codes |
| Dial attempts distribution | A pie-chart of the number of dial attempts for each call |
| Wrap-up codes | A bar graph of your wrap-up codes |
Calling list reports
When a campaign based on a CSV calling list is completed, Voiso automatically generates calling list reports. To view the calling list reports, select Outbound > Dialer campaigns from the navigation bar to open the Dialer camapaigns interface. Find the completed campaign.
Click the campaign to display the Dialer campaign page. Click the Settings tab, then scroll down to Calling list to access the following reports in CSV format:
- Original calling list
- Invalid numbers and duplicates list
- Call dispositions and wrap-up codes list
Click the links to download the reports.
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