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      ASR by country by hour
      • 18 Jul 2025
      • 4 Minutes to read
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      Contents

      ASR by country by hour

      • Updated on 18 Jul 2025
      • 4 Minutes to read
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      Article summary

      Who should read this article: Administrators, Supervisors

      Report the ratio of successfully connected calls to total call attempts by country, broken down by hour.

      Introduction

      The ASR by country by hour report provides hourly Answer-Seizure Ratio (ASR) statistics for a specified time period.

      This report includes the standard telecom ASR, additional call connection metrics, and the Voiso ASR. The Voiso ASR excludes calls answered by Voicemail. See the Results section for more details.

      This report includes only manually dialed and click-to-call outbound calls. It returns hourly ASR values by country for each selected agent.

      Note

      Dialer Campaign call ASR values are available in the Campaign Report.

      The ASR by country by hour report supports both scheduled and manual generation.

      What is ASR?

      ASR (Answer-Seizure Ratio) is a standard telecom metric used to assess call success rates and network quality. It is calculated as the ratio of answered calls to total call attempts, expressed as a percentage.

      A high ASR indicates better call connectivity. A low ASR can point to issues like blocked or incompatible Caller IDs, call congestion, network instability, or failed attempts due to busy signals or unanswered calls.

      Configuring the report

      Reporting Create Report ASR By Country By Hour

      General section

      The default reporting window is 09:00–18:00 in the contact center’s configured time zone.

      To change the period, select the starting hour and enter a new time in hours and minutes, then do the same for the ending hour. The range must fall within a single calendar day. Use 24-hour clock values.

      Assigned teams section

      The report aggregates ASR metrics by team for the selected date range.

      Click Manage to select one or more teams to include in the report.

      Assigned country section

      The report aggregates ASR metrics by country.

      Use the Country menu to select the destination to report on.

      Schedule

      This report can be scheduled for automatic delivery to one or more email addresses. For details, see Historical reports overview.

      Run report

      To run a one-time report, select the reporting date and click Generate report. You can choose to save the current configuration for future use.

      See Historical reports overview for more details.

      Results

      The ASR by country by hour report returns ASR statistics if at least one call was placed to the country on the specified day. Results are displayed in a table and can also be download as a CSV file for external processing.

      Reporting Create Report ASR By Country By Hour Results

      The report table contains the following columns:

      ColumnDescription
      HoursOne-hour time blocks for the specified day.
      Total Call AttemptsTotal number of call attempts to the selected country during the hour.
      Effective + Not EffectiveThe number of answered calls during the hour that exceeded the Effective Call Duration timer plus the number of calls that did not exceed the Effective Call Duration timer. This value does not include calls answered by Voicemail (DVM).
      EffectiveThe number of calls during the hour that exceeded the Effective Call Duration timer.
      Telecom Ans. RatioAnswer Seizure Ratio used by telecom businesses. The number of effective calls plus the number of not effective calls, including calls answered by voicemail (DVM), divided by the total number of call attempts, expressed as a percentage – reported for the specified hour.
      Ans. RatioVoiso Answer Seizure Ratio. The number of effective calls plus the number of not effective calls divided by the total number of call attempts, expressed as a percentage – reported for the specified hour. This is the same as the Ans. Ratio in the ASR by Caller ID by country Real-time dashboard widget.
      Effective / TotalThe number of effective calls divided by the total number of call attempts, expressed as a percentage – reported for the specified hour.
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