How to set up your equipment and softphone

Enabling Omnichannel Workspace

Flows

Salesforce overview

Part 2: Dialer campaigns

Outbound campaigns

Part 6: Reviewing campaign results

Part 5: Real-time Dialer campaign monitoring

Part 4: The agent experience

Part 3: Launching your campaign

Transfer, Consult, and Conference

Inbound calls

Outbound calls