Bulk import of third-party numbers
February 28, 2025
You can new import multiple third-party numbers by using a CSV file. Download the CSV template from the Numbers page, add your numbers to the template following the prescribed format, then upload your numbers for use in your contact center.
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Message node support for Webchat buttons and quick replies
February 28, 2025
For digital flows, the Message node now supports buttons and quick replies for the Webchat channel.
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Updated System settings page
February 28, 2025
The System settings page is completely redesigned to make it easier to navigate and find the features you need to configure. Related features are now grouped logically into tabs, new tooltips have been added to help you understand how different settings impact the performance of your contact center.
Related articles (in alphabetical order):
- Account Lockout
- Allowed Hosts/Subnets
- Call Notes
- Call Suppression
- Conversation Scoring
- Enabling Omnichannel Workspace
- Extended Call Details: Voice
- How to Set Up Your Contact Center
- Keyword Groups
- Multi-factor authentication
- Queues
- Scheduling Callbacks
- Speech Analytics
- System Requirements
- System Settings
- Teams
- Topic Identification
- Wrap-Up Codes
Route node support for route to variables on Digital flows
February 28, 2025
The Route node now supports routing to a variable for digital flows.
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WhatsApp channel self-service
February 28, 2025
You can now use the Digital channels page to add and manage your WhatsApp digital channels.
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Recording and mute events in extended call details
February 28, 2025
The supported events for voice call Extended Call Details is expanded to include agent recording and mute events. Details include when recording was paused and resumed, and when an agent muted or unmuted their microphone.
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In call announcements
February 28, 2025
The new In Call Announcements section on the System Settings page enables automated call recording notifications. You can configure a message to play to contacts at the start of a call and set periodic reminders to ensure compliance with regional regulations.
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Premium support chat
February 13, 2025
Premium support chat is now available for any number of users in your contact center. Contact your Voiso representative to add more users.
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Flow Builder support for Telegram Messages
February 5, 2025
The Message node can send automated Telegram messages to contacts during an inbound digital channels flow. Messages can include:
- Attachments
- Inline buttons
- Quick replies
You can also specify that the node must wait for the contact to respond before moving to the next node, and you can set a timer to automatically progress to the next node if the contact does not respond.
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Flow Builder navigation control
February 5, 2025
Details of how to find your way around the Flow Builder canvas, select nodes, zoom in and out, and delete nodes. A new demonstration video shows you how.
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More self-serve integrations
February 5, 2025
Ten new integrations are now available for self-serve integration. Refer to the Related articles sub-section to read about your specific 3rd-party integration.
Related articles:
- Integrations overview
- Amazon SQS and S3 integration overview
- Bitrix24
- Falcon
- Fintech360
- Leverate
- Panda
- Proftit
- Puma
- System settings
- CRM integration overview
- CRM integration settings
- Raw Data Streaming to SQS
- Security Log Streaming to SQS
- Call Recordings Replication to S3
Basic user roles
February 4, 2025
For contact centers that do not use the Security Access Groups feature, a new article describing the basic user roles available and how to configure them has been added.
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