February 2025

Flow Builder support for Telegram Messages

February 5, 2025

The Message node can send automated Telegram messages to contacts during an inbound digital channels flow. Messages can include:

• Attachments
• Inline buttons
• Quick replies

You can also specify that the node must wait for the contact to respond before moving to the next node, and you can set a timer to automatically progress to the next node if the contact does not respond.

Related articles:

• Message (Telegram)
• Message
• Digital flows

Flow Builder navigation control

February 5, 2025

Details of how to find your way around the Flow Builder canvas, select nodes, zoom in and out, and delete nodes. A new demonstration video shows you how.

Related articles:

• Flow Builder Overview

More self-serve integrations

February 5, 2025

Ten new integrations are now available for self-serve integration. Refer to the Related articles sub-section to read about your specific 3rd-party integration.

Related articles:

• Integrations overview
• Amazon SQS and S3 integration overview
• Bitrix24
• Falcon
• Fintech360
• Leverate
• Panda
• Proftit
• Puma
• System settings
• CRM integration overview
• CRM integration settings
• Raw Data Streaming to SQS
• Security Log Streaming to SQS
• Call Recordings Replication to S3

Basic user roles

February 4, 2025

For contact centers that do not use the Security Access Groups feature, a new article describing the basic user roles available and how to configure them has been added.

Related articles:

• Basic user roles
• Users
• Security Access Groups