Flow Builder Overview

Who should read this article: Administrators

Flow Builder enables the design, configuration, and management of sophisticated interaction flows by linking pre-defined node objects in a simple to use interactive visual editor.

Introduction

The Voiso Flow Builder replaces the Voiso Script for managing call handling rules. Scripts have limited capabilities and functionality compared to flows. Flow Builder enables you to define a large variety of advanced, time-based call-handling rules using a sophisticated yet simple visual editor.

Flow Builder user experience

Flow Builder is a visual editor that uses different types of nodes that you configure and link together. Drag-and-drop nodes from the Node palette, click to configure the node behavior, drag links to other nodes, and save your flow.

Click a node in the Node palette to add a node of that type to the flow. Drag the node into position.

Drag a link from the right side of a node to the left side of another node to indicate the interaction flow from one node to the next. Some nodes have only a single input connection while others allow multiple links. Some nodes have only a single output connection while others allow multiple links.

To move a node, left-click it and drag it. To select multiple nodes, left-click and drag a selection box around the nodes and then drag them together.

To pan the canvas, right-click and drag the canvas. Use the zoom out, zoom in, and center view buttons to change the zoom and positioning of the canvas.

The Start node has no input connection and only a single output connection. The Voicemail, Route, and End nodes have no output connection.

The Flow Builder and Node palette include the following nodes:

Icon	Node	Description
	Start	The first node of every flow. When a call reaches the flow according to the business rules, such as day and time, the flow starts here. A flow may have only one Start node.
	End	The last node of the flow if a call was not routed to any other node. Hangs up the call. Flow may contain multiple End nodes.
	DTMF	Caller data input options for inbound calls.
	Play Audio	Play a selected audio file based on the call flow rules.
	Route	Direct the call to a Queue, Agent, PSTN, or another flow.
	Voicemail	Direct the call to Voicemail with an option to send the voicemail recording to an email address.
	HTTP Request	Seamlessly integrate call flows with web services, such as CRMs, help desks, e-commerce software, and websites.
	Conditions	Decide where interactions are routed based on information collected during the flow.

Each node, except the Start node, includes a kebab menu with the following options:

• Delete: remove the node from the flow
• Duplicate: create a copy of the node, including all configuration settings