Numbers
  • 22 Jan 2024
  • 11 Minutes to read
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Numbers

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Article Summary

Who should read this article: Administrators

Purchase and manage numbers for your contact center.

Introduction

Voiso enables you to manage your existing numbers, purchase new numbers globally, and add third-party numbers into your Voiso contact center.

To display the Numbers page, from the Voiso navigation bar, select Inbound > Numbers. The Numbers page contains three main functionality areas, Numbers (1), Buy numbers (2), and Add third-party numbers (3).

Inbound Numbers Default Page

Numbers

The Numbers page allows you to view and manage your numbers. The table includes the following columns:

ColumnDescription
NumberThe phone number in E.164 format.
Purchased/Created onThe date that the number was added to your contact center.
LabelA label that you specify by editing the details of the number. If you do not provide a label, then Not assigned is displayed.
CountryThe name and flag of the country to which the number belongs.
City / TypeThe phone number type: Geographic, National, Toll-free, Shared-cost, Mobile, and others. If the number type is Geographic, then the locality to which it belongs is displayed – for example, Los Angeles, CA.
In useIndicates whether the number is assigned to a script, flow, Caller ID, or CID group.
Action iconsClick an icon to add the number to a CID group, add the number to a script, or delete the number.

The functions available on the Numbers page are described in the following sections (1-9).

Inbound My Numbers Page

  1. Search
  2. Add third-party number
  3. Select all
  4. Number details
  5. Add to CID group
  6. Add to script
  7. Delete number
  8. Action menu
  9. Export selected numbers to CSV

1. Search

To search through all of your numbers to find a specific number or set of numbers, enter at least two digits in the Search field. The search results include all numbers that contain the number string you entered.

You can search by the following parameters:

ParameterDescription
CountryThe name of the country to which the number belongs.
TypeThe phone number type: Geographic, National, Toll-free, Shared-cost, Mobile, and others. If the number type is Geographic, then the locality to which it belongs is displayed – for example, Los Angeles, CA.
LabelUser defined labels when the number is purchased.

Sort the results by In use to find numbers with Yes. Click an in-use number to determine whether it is assigned to a User as the default Caller ID, in a script or a flow as an entry point, or is in an outbound Caller ID (CID) group.

2. Add third-party number

To use your own numbers in your Voiso contact center, click Add 3rd-party number to display the Add 3rd-party number panel.

Inbound Numbers Add Third-party Number Panel

Enter the information about the number in the following fields, then click Save to add the number to your list of numbers:

FieldDescription
NumberEnter the phone number in E.164 format
DomainSelect one of the domains specified for your contact center from the Domain menu.
SIP URIThe Uniform Resource Identifier (URI). This value is automatically generated by Voiso and cannot be modified. The SIP URI can be used on your side for call redirection.
CountryThe name and flag of the country to which the number belongs.
TypeThe phone number type: Geographic, National, Toll-free, Shared-cost, Mobile, and others. If the number type is Geographic, then the locality to which it belongs is displayed – for example, Los Angeles, CA.

3. Select all

To perform bulk operations on all of your numbers, select this check box. To perform operations on one or more numbers, select them individually from the table.

4. Number details

You can review the details of any number in the table. Click a row in the Numbers table to display the Number details panel, which contains the following information about each number:

Inbound Number Details Panel

ParameterDescription
LabelClick the Label field to assign or edit an alpha-numeric tag for the number in the Add label panel. Enter a new label or select an existing label from the menu, then click Save.
Date purchasedThe date the number was purchased from Voiso or a third-party number was added.
TypeThe phone number type: Geographic, National, Toll-free, Shared-cost, Mobile, and others.
Countrythe country to which the number belongs
CityIf the number type is Geographic, then the city or locality to which it belongs is displayed – for example, Los Angeles, CA.
ChannelsThe number of simultaneous calls that the number can handle.
ProviderVoiso or third-party is displayed.
Activation feeThe cost to activate the number for your contact center
Monthly feeThe cost each month to use the number.
Price per minThe cost for each minute that the number is used on a call.
As default Caller IDThe number is assigned to a User as the default Caller ID.
In scriptThe number is used in a script as an entry point.
In flowThe number is used in a flow as an entry point.
In CID groupThe number is used in an outbound Caller ID (CID) group.

5. Add to Caller ID groups

For Dialer Campaigns and outbound calls from your contact center, you can add a number to one or more CID groups .

Select a number, click the Add to CID groups icon on the right of the number row to display the CID groups page which contains a table listing your CID groups.

To assign a number to a CID group, select one or more CID groups in the table, then click Add to Caller ID group(s).

Inbound Numbers My Numbers CID Groups Page

Tip

To remove a number or numbers from a CID group, navigate to Outbound > Caller ID groups and remove the number using the Edit Caller ID group page.

6. Add to script

Numbers can be added to a script.

Select one or more numbers, then click the Add to script icon at the top of the table. For a single number, click the Add to script icon on the right of the number row.

This displays the Scripts page which contains a table listing your scripts. To assign a number or group of numbers to a script, select a script in the table, then click Add to script.

Inbound Numbers My Numbers Scripts View

Tip

To remove a number or numbers from a script, navigate to Inbound > Scripts and remove the number using the Edit script page.

7. Delete number

You can delete one or more numbers from the Numbers page.

Select one or more numbers, then click the Delete icon at the top of the table. For a single number, click the Delete icon on the right of the number row.

A warning panel is displayed to enable you to confirm whether you want to delete the number or numbers.

If you try to delete numbers that are in use in a flow, script, CID group, or user default Caller ID, a confirmation panel is displayed showing you where the number or numbers are in use. If you click Delete, the number is removed from your Numbers list and from anywhere that it is used.

Inbound Numbers My Numbers Are You Sure Delete Panel

8. Row actions

Each number row in the Numbers table includes a set of action icons on the right side. The action icons enable you to specify one of the following actions to be performed on the number:

Inbound Numbers My Numbers Action Menu

9. Export numbers to CSV

You can export a CSV file of all or a subset of your numbers. The numbers in the CSV file are sorted in the order you display in the Numbers page.

To export all numbers, clear the search field, then click the CSV icon.

To export a subset of your numbers, use the search to display only the numbers to be exported, then click the CSV icon.

Tip

If your subset of numbers requires more than a single page to be displayed in the Numbers page, the numbers from all pages are exported.

The CSV formatted file is downloaded to your computer.

Inbound Numbers CSV File

The file includes the following columns of data for each number:

  • Date purchased
  • Number
  • Label
  • Country
  • City/Type
  • Additional services
  • Activation fee
  • Monthly fee
  • Price per min

Buy Numbers

Contact your Voiso account manager or support team about extending numbers and countries that are available for you to buy from the Buy numbers page.

To buy new numbers for your contact center, from the Voiso navigation bar, navigate to Inbound > Numbers, then click Buy numbers.

Buy numbers page

When you click Buy numbers, the Buy numbers page is displayed. The Select country panel contains an alphabetically sorted list of the countries that are available for your contact center.

If you need to add more countries to the Country page, click Contact us at the bottom of the page or contact your Voiso account manager or support team directly.

To begin the purchase process, select a country for which you want to buy numbers.

Inbound Numbers Buy Numbers Tab Country Page

Different options are displayed after you select a country, depending on the availability of numbers within that country and the types of numbers that are available for your contact center.

The following tabs might be displayed after you select a country:

Number TypeDescription
GeographicA city, state, or region within the selected country.
NationalA country-wide number.
Toll-freeA toll-free phone number, or freephone number in some countries, is billed to you rather than the calling party. Toll-free numbers enable contacts to call you without incurring long-distance phone charges. Toll-free numbers begin with a special dialing prefix, such as 800.
MobileA mobile phone number.

Buying numbers for a country

After selecting a country, click the tab with the number type in that country that you need, then select a phone number from the list of numbers.

The following section demonstrates selecting a Geographic number. The process is similar for other number types.

Geographic number type example

After selecting a country, in the Geographic number type panel, select a geographic region, such as a city. In the screenshot for the Netherlands, several cities and regions are listed. Next to each city or region name is the number of phone numbers available to buy for the geographic region. Use the Search field to find a specific city or region.

Inbound Numbers Country Geographic Type Tab

If the city of Amsterdam is selected, a table of phone numbers is displayed, along with their activation fee, monthly fee, and price per minute.

Inbound Numbers Geographic Type Tab City Numbers

Use the Search field to look for a specific number string. When you select one or more numbers, the activation, current month, and monthly fees for the numbers are totaled at the bottom of the page.

Inbound Numbers Geographic Type Tab City Numbers Selected

Click Buy numbers and follow the on-screen instructions to complete payment and add the numbers to your Numbers page.

Tip

The numbers do not appear immediately in the Numbers page. You have to wait a few minutes for them to be processed and assigned to your contact center.


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