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January 2025
- 31 Jan 2025
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January 2025
- Updated on 31 Jan 2025
- 1 Minute to read
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Documentation restructuring
January 31, 2025
To improve navigation within the documentation portal, all articles related to the Administration menu and tasks primarily managed by contact center administrators have been consolidated under the new Administrator Guide group in the left-hand navigation.
Many features in the Administrator Guide, such as creating and managing users and teams, are also used by supervisors. The Supervisor Guide now focuses on tasks typically handled exclusively by supervisors and team leads. Note: The Supervisor Guide will be expanded later this year to include updates as the Real-time dashboard is enhanced.
Articles designed specifically for agents remain part of the Agent Guide. Supervisors are encouraged to review this content to better understand agent workflows.
Other articles are aimed at new users, contact center managers, and other contact center professionals.
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Bulk user import and modification
January 31, 2025
The Users article has been enhanced to provide additional details about importing bulk user accounts, modifying existing bulk accounts, and managing the user account template.
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Voiso Mobile App
January 30, 2025
Articles for admins and agents describing how to download, configure, and use the Voiso Moble app are now available for all readers.
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View agent's public IP
January 16, 2025
The ability to view a user's WebRTC endpoint IP address on the Extended Call Details page is now configurable based on user roles. Administrators can enable this feature by granting the View Agent's Public IP permission to users with the View team CDRs permission configured.
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New Fintech topics
January 16, 2025
For Speech Analytics, two new Fintech topics are added to the Topics table:
- Risk advisory
- False profit guarantees
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