January 2025

View agent's public IP

January 16, 2025

The ability to view a user's WebRTC endpoint IP address on the Extended Call Details page is now configurable based on user roles. Administrators can enable this feature by granting the View Agent's Public IP permission to users with the View team CDRs permission configured.

Related articles:

• Security Access Groups
• Extended Call Details: Voice

New Fintech topics

January 16, 2025

For Speech Analytics, two new Fintech topics are added to the Topics table:

• Risk advisory
• False profit guarantees

Related articles:

• Topics
• Topic identification
• Speech Analytics