July 2024

UI Localization to Spanish

July 19, 2024
Localization of the Voiso application, Agent Panel, and Omnichannel Workspace user interfaces into Latin American Spanish is close to completion. Only a few elements remain to be translated. Select Account settings from the User Profile menu, then select English or Spanish from the Language menu.

Related articles:

• User Profile

Topics

July 19, 2024
The Topics page has been added to enable administrators to manage the conversation topic identification and labelling feature. Interactions may be filtered using the Topics menu in the Call Detail Records page.

Related articles:

• Topics
• Topic identification
• Call Detail Records overview
• Extended Call Details: Voice
• Security Access Groups

Webchat channel management

July 19, 2024
The Digital Channels page now supports the Webchat channel.

Related articles:

• Digital Channels

Webchat widget

July 19, 2024
#### Webchat widget
Webchat channel configuration now enables you to design and preview a chat widget that you can embed into your website.

Related articles:

• Digital Channels