June 2024

Flows

June 28, 2024
The Flows page and the process of creating and managing flows has been updated to reflect UI refactoring.

Related articles:

• Flows

Queues

June 28, 2024
The Add queue and Edit queue pages have been updated to reflect UI refactoring.

Related articles:

• Queues
• Post Call Rating

Agent Panel Metrics

June 12, 2024
The descriptions of Agent Panel metrics involving the Effective Call Duration and Voicemail Timeout timer settings have been clarified.

Related articles:

• System settings

Multi-factor authentication

June 6, 2024
Multi-factor authentication (2FA) is now available for all Contact Center plans.

Related articles:

• Multi-factor authentication
• Two-factor authentication

Extended Call Details

June 6, 2024
The Total contact time interaction metadata is renamed to Total time.

Related articles:

• Extended Call Details: Voice
• Extended Call Details: Omnichannel