June 2024

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Flows

June 28, 2024
The Flows page and the process of creating and managing flows has been updated to reflect UI refactoring.

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Queues

June 28, 2024
The Add queue and Edit queue pages have been updated to reflect UI refactoring.

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Agent Panel Metrics

June 12, 2024
The descriptions of Agent Panel metrics involving the Effective Call Duration and Voicemail Timeout timer settings have been clarified.

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Multi-factor authentication

June 6, 2024
Multi-factor authentication (2FA) is now available for all Contact Center plans.

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Extended Call Details

June 6, 2024
The Total contact time interaction metadata is renamed to Total time.

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