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March 2024
- 20 Mar 2024
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March 2024
- Updated on 20 Mar 2024
- 1 Minute to read
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HubSpot integration
March 20, 2024
The Include call summary checkbox is added to the HubSpot CRM Settings section of the CRM Integration Settings section of the System Settings page when Speech Analytics is enabled for your contact center.
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Both the agent's extension and login ID (sign-in email address) are supported for the StartCall endpoint agent parameter.
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Bitrix24
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The Bitrix24 integration article now includes information about how to integrate with Voiso and how to use the Click-to-call feature.
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Call Details Records now includes a summary of a transcribed conversations or digital channels interaction. The interaction summary highlights important points and key topics to enable managers to know what a conversation was about without reading the transcript or listening to the call recording.
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March 5, 2024
A description of how time zones are used in the contact center and their impact on reporting.
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