March 2024

HubSpot integration

March 20, 2024
The Include call summary checkbox is added to the HubSpot CRM Settings section of the CRM Integration Settings section of the System Settings page when Speech Analytics is enabled for your contact center.

Premium chat support

March 20, 2024
Voiso offers Premium chat support to select users to ensure you get quick, 24/7 responses to your support requests.

API

March 20, 2024
Both the agent's extension and login ID (sign-in email address) are supported for the StartCall endpoint agent parameter.

Supported File Formats

March 14, 2024
An article summarizing the various file formats supported for Voiso features, including data interchange, media, and attachments.

Supported File Formats

The Voiso User Experience

March 8, 2024
A new series of articles to summarize various features and roles in the Voiso contact center.

Bitrix24

March 8, 2024
The Bitrix24 integration article now includes information about how to integrate with Voiso and how to use the Click-to-call feature.

Bitrix24

Interaction summary

March 6, 2024
Call Details Records now includes a summary of a transcribed conversations or digital channels interaction. The interaction summary highlights important points and key topics to enable managers to know what a conversation was about without reading the transcript or listening to the call recording.

CDR search results

HubSpot Workflow Send SMS

March 6, 2024
The Voiso connected app now supports automation through the HubSpot Workflow feature. Use the HubSpot Workflow feature to automatically send an SMS to a contact based on interaction events such as Hungup.

HubSpot

Send audio messages to contacts

March 6, 2024
Agents can record and send audio messages from the agent workspace for the WhatsApp and Telegram channels.

Time zones

March 5, 2024
A description of how time zones are used in the contact center and their impact on reporting.

Time zones