New in this release
Speech Analytics
Topic Identification
Conversation topic identification and labelling is available for Fintech customers on the Voiso Professional plan. Call recordings are analyzed and a Topics wave is added to the Call recording section of the Extended Call Details page. Interactions may be filtered using the Topics menu in the Call Detail Records page.
Automation
Webhooks
You can now create webhooks to monitor specific call events for your custom applications. Refer to Webhooks overview
Improvements
UX and UI improvements
Flows
The Launch Flow Builder button is added to each row of the Flows table to enable you to launch Flow Builder directly from the Flows page.