May 20-24, 2024

New in this release

Speech Analytics

Topic Identification

Conversation topic identification and labelling is available for Fintech customers on the Voiso Professional plan. Call recordings are analyzed and a Topics wave is added to the Call recording section of the Extended Call Details page. Interactions may be filtered using the Topics menu in the Call Detail Records page.

Automation

Webhooks

You can now create webhooks to monitor specific call events for your custom applications. Refer to Webhooks overview

Improvements

UX and UI improvements

Flows

The Launch Flow Builder button is added to each row of the Flows table to enable you to launch Flow Builder directly from the Flows page.