Broadcast messages
    • 24 Jan 2024
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    Broadcast messages

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    Article Summary

    Who should read this article: Administrators, Supervisors

    Send messages to contact center teams.


    Supervisors and Administrators can send on-screen notifications to agents to provide important information such as announcing meetings, upcoming events, the start of campaigns, initiatives, and more.

    Broadcast messages

    To access the Broadcast messages page, from the Voiso main navigation, navigate to Messaging > Broadcast messages.

    Messaging Broadcast Messsages Page

    The Broadcast messages page has three main functional areas:

    1. Send message button
    2. Find messages
    3. Message history

    Send a message

    To send a new message, click Send message. In the Message tab, enter your message in the message field.

    Messaging Broadcast Messsages Send Messsages Panel Message Tab

    Select the Teams tab and specify one or more teams to receive the message.

    Messaging Broadcast Messsages Send Messsages Panel Teams Tab

    Click Send. Your message is sent immediately to all logged-in team members and displayed to the other team members once they log in.

    Find messages

    You can search for previously sent messages by date and message content, then click Search.


    To search for messages by date, click the Date field. Select a date or date range from the calendar, or click one of the predefined searches:

    • Today
    • Yesterday
    • This week
    • Last 7 days
    • Last week
    • This month
    • Last month
    • This year
    • Last year

    Message content

    To search for messages containing specific text, enter the text in the Search field.

    Message history and delivery report

    The Broadcast message page contains a table listing the history of sent messages.

    Messaging Broadcast Messsages History Table

    Click a message to display the Delivery report and review the details of previously sent messages.

    Messaging Broadcast Messsages History Delivery Report

    The delivery report summarizes the message details and lists user names, whether or not the message was received (status), and the date it was received.


    A user must be logged in to Voiso to receive a broadcast message.

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