October 2024
- 10 Oct 2024
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October 2024
- Updated on 10 Oct 2024
- 1 Minute to read
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Users API
October 10, 2024
Assigned digital channels information is now included in the response to a GET request using the Users api.
Important
The request, response, and authentication for this endpoint have been completely updated as of the release. Please ensure that you update any customizations that use this endpoint.
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Call suppression
October 10, 2024
The Call suppression feature is now a mandatory feature that cannot be disabled, ensuring appropriate, compliant outbound dialing practices.
For Startup and Pro plans, you can configure the feature to suppress dialing to a number from 1 to 10 attempts. For Pro+ plans, you can configure from 1 to 15 attempts.
Dialing attempts to numbers that exceed the limit are automatically suppressed until the next day, but Pro+ administrators can manually release them if needed.
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Dialer
October 10, 2024
The Answering Machine Detection (AMD) feature is now always enabled for AI-powered predictive dialing campaigns. This feature improves the efficiency and predictive capabilities of this dialing strategy.
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Collect Digits node
October 10, 2024
The Collect digits node is added to Flow Builder for voice call flows. It enables you to gather and store dial pad key-presses from callers. This functionality enhances data-driven routing and enables the development of a self-service IVR. The Collect digits node plays an audio message or reads a text script as speech to a caller requesting that the caller input a string of numbers, such as a passcode, account number, or order number using their dial pad. The node stores the input in a variable that may then be passed to other nodes.
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