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October 2024
- 29 Oct 2024
- 2 Minutes to read
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October 2024
- Updated on 29 Oct 2024
- 2 Minutes to read
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Integrations
October 28, 2024
The Integrations page provides a single resource where you can manage the integration of Voiso with Freshdesk, HubSpot, Salesforce, and Zoho. Previously, setup, connection, and configuration were managed on the System settings and CRM integrations pages.
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Flow Builder
October 28, 2024
The settings panels for the Flow Builder nodes have been improved. Documentation screenshots are being updated to show the improved experience.
Dedicated system variables are added for Digital flows.
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- Variable management
- Digital flows
- Collect digits
- Conditions
- DTMF
- HTTP request
- Message
- Play audio
- Route
- Send message
- Voicemail
HTTP request
October 28, 2024
The Flow Builder HTTP Request node supports JSON headers for GET and POST requests, enabling you to use Authorization and other key-value pairs in the request header.
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Call Detail Records
October 28, 2024
The Speech language filter has been added to the Call Detail Records page for contact centers with Speech Analytics enabled. This filter enables you to filter voice calls by the detected language.
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Scheduled callbacks
October 28, 2024
Scheduled callbacks are enabled by default on the System settings page.
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Dialer
October 28, 2024
The old Predictive strategy is now removed from the Dialer. The AI-powered Predictive dialing strategy replaces it for all predictive campaigns.
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Users API
October 10, 2024
Assigned digital channels information is now included in the response to a GET request using the Users api.
Important
The request, response, and authentication for this endpoint have been completely updated as of the release. Please ensure that you update any customizations that use this endpoint.
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Call suppression
October 10, 2024
The Call suppression feature is now a mandatory feature that cannot be disabled, ensuring appropriate, compliant outbound dialing practices.
For Startup and Pro plans, you can configure the feature to suppress dialing to a number from 1 to 10 attempts. For Pro+ plans, you can configure from 1 to 15 attempts.
Dialing attempts to numbers that exceed the limit are automatically suppressed until the next day, but Pro+ administrators can manually release them if needed.
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Dialer
October 10, 2024
The Answering Machine Detection (AMD) feature is now always enabled for AI-powered predictive dialing campaigns. This feature improves the efficiency and predictive capabilities of this dialing strategy.
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Collect Digits node
October 10, 2024
The Collect digits node is added to Flow Builder for voice call flows. It enables you to gather and store dial pad key-presses from callers. This functionality enhances data-driven routing and enables the development of a self-service IVR. The Collect digits node plays an audio message or reads a text script as speech to a caller requesting that the caller input a string of numbers, such as a passcode, account number, or order number using their dial pad. The node stores the input in a variable that may then be passed to other nodes.
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