New in this release
Integration
Integrating with Freshdesk, HubSpot, Salesforce, and Zoho is now much easier. The Integrations page enables you to connect to these CRMs and manage your settings from one page.
Flow Builder
HTTP Request
The Flow Builder HTTP Request node now supports JSON headers for GET and POST requests, enabling you to use Authorization and other key-value pairs in the request header.
Digital flow system variables
New system variables are now available for Digital flows.
The following system (global) variables are available for digital interactions:
| Variable | Description | Example |
|---|---|---|
{{from}} |
A string containing the user's ID for the digital channel. | 55555555555 |
{{to}} |
A string containing the ID of the channel to which the user sent an interaction. | 55555555555 |
{{start_time}} |
The time the interaction started. | 2023-08-21T04:02:18Z |
{{uuid}} |
A string containing the UUID of the interaction. | 07771c38-c159-4965-a878-be0162118b2b |
Digital channels
Channel support by plan
Beginning with this release, Voiso introduces the following changes to digital channels support:
| Channel | Start-up | Pro/Pro+ |
|---|---|---|
| ✔ | ||
| ✔ | ||
| Telegram | ✔ | ✔ |
| Viber | ✔ | |
| Webchat | ✔ | ✔ |
| ✔ |
Improvements
UX and UI improvements
Speech Analytics
The Speech language filter has been added to the Call Detail Records page for contact centers with Speech Analytics enabled. This filter enables you to filter voice calls by the detected language.
Flow Builder
The configuration panels for most nodes in the Flow Builder have been improved, and variable types for custom and system variables are now displayed next to the variable name in the variable menu.
Other improvements
Dialer campaigns
The old Predictive dialing strategy is no longer supported. Please use the AI-powered Predictive strategy instead.
Scheduled callbacks
The Scheduled callbacks feature is now enabled by default.