Reports and scheduled reports

Voiso historical reports enable you to create reports about the performance of your contact center Agents, Queues, answer-seizure ratio (ASR), billing, sensitive data access, and Wrap-up code usage. You can run most reports manually and on-demand. Some reports may also be scheduled to run regularly.

To use the Caller ID Risk Check feature, from the Voiso navigation bar, navigate to Outbound > Caller ID Risk Check. The Caller ID Risk Check page has different tabs you can use to run various risk checks and review risk check reports and history:

To regularly check the Caller IDs that you use for your Caller ID groups, default Caller IDs, and Dialer campaigns, select one of the following tabs in the Caller ID Risk Check page:

• Caller ID groups
• Default Caller IDs
• Dialer campaigns

To schedule a regular risk check report for your Caller ID groups, default Caller IDs, or Dialer campaigns, click the corresponding tab in the Caller ID Risk Check page, then click Schedule report to display the Schedule report page.

Campaign reports

When a campaign is stopped or completed, Voiso automatically generates a campaign report. To view a campaign report, select Outbound > Dialer campaigns from the navigation bar to open the Dialer campaigns interface. Find the stopped or completed campaign you want in the Campaigns page.

Click the campaign name to display the Edit campaign page. Click the Report tab to view a summary that includes the following entries:

Calling list reports

When a campaign based on a CSV calling list is completed, Voiso automatically generates calling list reports. To view the calling list reports, select Outbound > Dialer campaigns from the navigation bar to open the Dialer camapaigns interface. Find the completed campaign.

Click the campaign to display the Dialer campaign page. Click the Settings tab, then scroll down to Calling list to access the following reports in CSV format:

• Original calling list
• Invalid numbers and duplicates list
• Call dispositions and wrap-up codes list

Click the links to download the reports.

The Number validator service helps you prepare for outbound calling campaigns, whether you use the Dialer or manual dialing or whenever you need to check the validity of phone numbers. Use the Number validator provides the following services:

• Checks that your numbers have a valid format
• Verifies that your numbers are allocated to mobile operators and subscribers
• Reports on whether your numbers are available to receive calls
• Provides additional details about your numbers

To access the Number validator, from the Voiso navigation bar, navigate to Outbound > Number validator.

The Number validator page displays a sortable table of all the validation requests you have created. Each request includes the date it was created, how many numbers were checked, and the status of the request. Statuses include In progress, Error, and Completed.

Click a completed request or a request with an error to view the request details. To review the validation results, click Download report to download a CSV of the results. Refer to Number profile and Line activity sections for a description of the fields of the results CSV file. You can also download a record of your original numbers.