ASR by country

Who should read this article: Administrators, Supervisors

Report the ratio of the number of successfully connected calls to the number of call attempts by country.

Introduction

The answer-seizure ratio (ASR) is a standard telecom measure of network quality and the rate of successful calling attempts (calling effectiveness). ASR is the ratio of answered calls to total call attempts, expressed as a percentage.

A higher ASR indicates a higher success rate in connecting with called parties. A lower ASR may indicate issues such as call congestion, network problems, or unsuccessful call attempts due to various reasons, including busy signals, call failures, or unanswered calls. When your ASR is low, the first thing to check is whether your Caller IDs are blocked or are not compatible with the destination.

Report options

The ASR by country report includes the standard telecom ASR as well as other meaningful statistics related to ASR and the Voiso ASR, which does not include calls answered by Voicemail. Refer to the Results section below for details.

The ASR by country report returns ASR values by country for specified teams. The ASR by country report includes only manually dialed and click-to-call outbound calls. Dialer Campaign call ASR values are available in the Campaign Report for each campaign.

Specify the date for which you want to run the report, select one or more teams to analyze, and then click Run report. The report can be downloaded to a CSV file for further processing outside the Voiso application.

Results

The ASR by country report returns ASR statistics for countries that had at least one call on the specified day.

The report table contains the following columns: