Who should read this article: Administrators, Supervisors
Report the ratio of the number of successfully connected calls to the number of call attempts, by country.
Introduction
The ASR by country report includes the standard telecom ASR as well as other meaningful statistics related to ASR, and the Voiso ASR, which excludes calls answered by Voicemail. Refer to the Results section below for details.
This report includes only manually dialed and click-to-call outbound calls. It returns ASR values by country for the selected teams.
Dialer Campaign call ASR values are available in the Campaign Report.
The ASR by country report supports both scheduled and manual generation.
What is ASR?
ASR (Answer-Seizure Ratio) is a standard telecom metric used to assess call success rates and network quality. It is calculated as the ratio of answered calls to total call attempts, expressed as a percentage.
A high ASR indicates better call connectivity. A low ASR can point to issues like blocked or incompatible Caller IDs, call congestion, network instability, or failed attempts due to busy signals or unanswered calls.
Configuring the report
General section
No report-specific configuration is required.
Assigned teams section
The report aggregates ASR metrics by team for the selected date range.
Click Manage to select one or more teams to include in the report.
Schedule
This report can be scheduled for automatic delivery to one or more email addresses. For details, see Historical reports overview.
Run report
To run a one-time report, select the reporting date and click Generate report. You can choose to save the current configuration for future use.
See Historical reports overview for more details.
Results
The ASR by country report returns ASR statistics for countries that had at least one call on the specified day. Results are displayed in a table and can also be download as a CSV file for external processing.
The report table contains the following columns:
| Column | Description |
|---|---|
| Country | A list of countries that had at least one call on the specified day. |
| Total amount of attempts | The total number of call attempts made to the country. |
| Effective + Not Effective | The number of answered calls that exceeded the Effective Call Duration timer plus the number of calls that did not exceed the Effective Call Duration timer. This value does not include calls answered by voicemail (DVM). |
| Effective | The number of calls that exceeded the Effective Call Duration timer. |
| Telecom ASR | Answer Seizure Ratio used by telecom businesses. The number of effective calls plus the number of not effective calls, including calls answered by voicemail (DVM), divided by the total number of call attempts, expressed as a percentage. |
| ASR | Voiso Answer Seizure Ratio. The number of effective calls plus the number of not effective calls divided by the total number of call attempts, expressed as a percentage. This is the same as the Ans. Ratio in the ASR by Caller ID by country Real-time dashboard widget. |
| Effective / Total | The number of effective calls divided by the total number of call attempts, expressed as a percentage. |