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      ASR by country by hour
      • 24 Jan 2024
      • 4 Minutes to read
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      Contents

      ASR by country by hour

      • Updated on 24 Jan 2024
      • 4 Minutes to read
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      Article Summary

      Who should read this article: Administrators, Supervisors

      Report the ratio of the number of successfully connected calls to the number of call attempts by a specified country per hours in a day.

      Introduction

      The answer-seizure ratio (ASR) is a standard telecom measure of network quality and the rate of successful calling attempts (calling effectiveness). ASR is the ratio of answered calls to total call attempts, expressed as a percentage.

      A higher ASR indicates a higher success rate in connecting with called parties. A lower ASR may indicate issues such as call congestion, network problems, or unsuccessful call attempts due to various reasons, including busy signals, call failures, or unanswered calls. When your ASR is low, the first thing to check is whether your Caller IDs are blocked or are not compatible with the destination.

      Report options

      The ASR by country report by hour includes the standard telecom ASR as well as other meaningful statistics related to ASR and the Voiso ASR, which does not include calls answered by Voicemail. Refer to the Results section below for details.

      The ASR by country by hour report returns ASR values by country by hour of the day for specified teams. The ASR by country by hour report includes only manually dialed and click-to-call outbound calls. Dialer Campaign call ASR values are available in the Campaign Report for each campaign.

      Reporting Create Report ASR By Country By Hour

      Specify the date for which you want to run the report, then specify the start and end times of the report using the From and To parameters. The From time must be earlier than the To time. In the Teams tab, select one or more teams to analyze Next, select one or more countries to analyze in the Country tab. Finally, click Run report. The report can be downloaded to a CSV file for further processing outside the Voiso application.

      You can choose to run the ASR by country report by hour report as a scheduled report emailed to specified recipients.

      Results

      The ASR by country by hour report returns ASR statistics for countries that had at least one call on the specified day.

      Reporting Create Report ASR By Country By Hour Results

      The report table contains the following columns:

      ColumnDescription
      HoursThe hours for the specified day
      Total Call AttemptsThe total number of call attempts made to the country.
      Effective + Not EffectiveThe number of answered calls that exceeded the Effective Call Duration timer plus the number of calls that did not exceed the Effective Call Duration timer. This value does not include calls answered by Voicemail (DVM).
      EffectiveThe number of calls that exceeded the Effective Call Duration timer.
      Telecom Ans. RatioAnswer Seizure Ratio used by telecom businesses. The number of effective calls plus the number of not effective calls, including calls answered by voicemail (DVM), divided by the total number of call attempts, expressed as a percentage.
      Ans. RatioVoiso Answer Seizure Ratio. The number of effective calls plus the number of not effective calls divided by the total number of call attempts, expressed as a percentage. This is the same as the Ans. Ratio in the ASR by Caller ID by country Real-time dashboard widget.
      Effective / TotalThe number of effective calls divided by the total number of call attempts, expressed as a percentage.
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