Feature setup and use cases

Who should read this article : Administrators Answering Machine Detection (AMD) analyzes outbound and Dialer campaign calls to determine whether they are answered by a person or an answering machine. Important The AM...

Who should read this article : Administrators, Supervisors Agents can add notes about a call in the Agent Panel or Workspace during a call or during after call work. The note is saved in the Call Details Record. Introduction The wrap-up co...

Who should read this article : Administrators Voiso automatically records all voice interactions and stores the recordings in the Call Detail Record (CDR) according to your call retention policy. Accessing recordings Voiso automatically rec...

Who should read this article : All users Agents can check the availability of a contact on a mobile network before redialing a phone number. Important The HLR Lookup feature is available for contact centers on the Pr...

Who should read this article : Administrators, Supervisors Control which of your users may view contact phone numbers. Number masking enables you to replace a phone number with an account ID or the Hidden number placeholder in some Voiso UIs. ...

Who should read this article : Administrators, Supervisors Allow contacts to provide feedback about an inbound call by asking them to participate in a survey. Important The Post Call Rating feature is available for c...

Who should read this article : Administrators Agents can schedule callbacks for contacts during active calls or from the call history. Introduction The Scheduled Callback feature allows agents to schedule follow-up calls at a time that wo...