Use cases and features

Who should read this article : Administrators, Supervisors Control which of your users may view contact phone numbers. Number masking enables you to replace a phone number with an account ID or the Hidden number placeholder in some Voiso UIs. ...

Who should read this article : All users Agents can check the availability of a contact on a mobile network before redialing a phone number. Use Case: HLR Lookup Voiso's HLR Lookup , sometimes called Mobile Number Lookup , is a service...

Who should read this article : Administrators Answering Machine Detection (AMD) analyzes outbound and Dialer campaign calls to determine whether they are answered by a person or an answering machine. Introduction Answering Machine Detection...

Who should read this article : Administrators, Supervisors Allow contacts to provide feedback about an inbound call by asking them to participate in a survey. Use Case: Obtaining post call feedback Feedback from your contacts about the serv...

Who should read this article : Administrators, Supervisors Agents can add notes about a call in the Agent Panel or Workspace during a call or during after call work. The note is saved in the Call Details Record. Introduction The wrap-up co...