Voiso Website
Developer Portal
Glossary
Release Notes
ChangeLog
Contents
x
Voiso overview
Getting started
Feature setup and use cases
Administrator Guide
Agent Guide
Supervisor Guide
Updates
Glossary
Powered by
Feature setup and use cases
7 Articles
in this category
Share this
Print
Share
Dark
Light
Contents
Feature setup and use cases
7 Articles
in this category
Share
Dark
Light
Answering Machine Detection
Who should read this article : Administrators Answering Machine Detection (AMD) analyzes outbound and Dialer campaign calls to determine whether they are answered by a person or an answering machine. Important The AM...
Updated on : 30 Jul 2025
Call Flows (IVR) Guide
5 Articles
in this category
Call notes
Who should read this article : Administrators, Supervisors Agents can add notes about a call in the Agent Panel or Workspace during a call or during after call work. The note is saved in the Call Details Record. Introduction The wrap-up co...
Updated on : 28 Feb 2025
Call Recording
Who should read this article : Administrators Voiso automatically records all voice interactions and stores the recordings in the Call Detail Record (CDR) according to your call retention policy. Accessing recordings Voiso automatically rec...
Updated on : 14 Feb 2025
Chatbots
4 Articles
in this category
HLR Lookup
Who should read this article : All users Agents can check the availability of a contact on a mobile network before redialing a phone number. Important The HLR Lookup feature is available for contact centers on the Pr...
Updated on : 30 Jul 2025
How to run a Dialer campaign
6 Articles
in this category
Number masking
Who should read this article : Administrators, Supervisors Control which of your users may view contact phone numbers. Number masking enables you to replace a phone number with an account ID or the Hidden number placeholder in some Voiso UIs. ...
Updated on : 05 Jun 2025
Post Call Rating
Who should read this article : Administrators, Supervisors Allow contacts to provide feedback about an inbound call by asking them to participate in a survey. Important The Post Call Rating feature is available for c...
Updated on : 30 Jul 2025
Scheduling callbacks
Who should read this article : Administrators Agents can schedule callbacks for contacts during active calls or from the call history. Introduction The Scheduled Callback feature allows agents to schedule follow-up calls at a time that wo...
Updated on : 28 Feb 2025