User Profile
    • 26 Nov 2024
    • 2 Minutes to read
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    User Profile

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    Article summary

    Who should read this article: All users

    The User Profile menu and side panel enable you to view and manage your account information and settings, including selecting your preferred language and changing your password.

    User profile menu

    To view the User profile menu, click your initials in the top right corner of the Voiso menu bar.

    Profile Displaying Profile Menu

    The User profile menu displays the following information and options:

    ItemDescription
    NameYour account user name.
    Email addressThe email address associated with your Voiso user account. This is the email address that you sign in with.
    Account settingsAccount settings link. Select this option to display the User profile side panel.
    Documentation portalLink to this article in the Voiso user documentation. Use the search or side navigation in the Voiso documentation portal to find information about how to use the Voiso application.
    Sign outSelect Sign out to close your current Voiso application session.

    Account settings panel

    To view the Account settings panel, select Account settings from the User profile menu.

    Profile Displaying Profile Panel Masked

    Tip

    The information displayed in the Account settings is set up by your administrator. Not all information may be available for you to view.

    The Account settings displays your account initials at the top, above your username and Voiso account email address – this is the address that you use to sign in to your Voiso account.

    Account information

    The Account information section includes the following information:

    NameDescription
    Contact centerThe name of the contact center you are assigned to.
    Caller IDThe phone number or ID that is displayed to contacts when you phone them.
    ExtensionYour contact center phone extension. Other users and the contact center system use this number to call you directly.

    Profile Displaying Account Information

    Interface settings

    The Interface settings section allows you to choose the language for the Voiso interface.

    Profile Displaying Profile Panel Language Switcher Masked

    Changing Your Password

    Important

    This feature may not be available in all contact centers. If you do not see the password option in your profile panel, your administrator or supervisor manages your password settings.

    The Password section allows you to change your account password. To ensure your account remains secure, follow your organization's password policies when creating a new password.

    Steps to Change Your Password:

    1. Click Change Password in the Password section of your profile panel.
    2. In the Current Password field, enter the password you used to sign in to your Voiso account.
    3. Enter your new password in the New Password and Confirm New Password fields.
    Important

    Your new password must:

    • Be at least 8 characters long
    • Include at least one uppercase letter
    • Include at least one number
    • Include at least one special character
    1. Click Save to confirm your new password.
    Caution

    Saving your new password will end your current session. To continue using your account, sign in again with your new password.

    Watch this video to learn how to change your password:


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