Webhooks

Who should read this article: Administrators

Voiso's Webhooks feature allows you to subscribe to call events and integrate them into your automated workflows, custom applications, and external systems.

Introduction

Webhooks enable real-time communication between applications by sending HTTP requests containing event data when a predefined trigger occurs. This allows you to automate processes, synchronize data, and build integrations tailored to your business needs.

For a complete list of Voiso webhook events and their payload structures, refer to the Webhooks overview in the Voiso developer documentation.

Managing Webhooks

To create and manage webhooks:

1. In the Voiso navigation bar, go to Administration > Webhooks.
2. The Webhooks page displays a list of existing webhooks configured for your contact center.
3. Click a webhook name to view or edit its settings.
4. Click Add webhook to create a new webhook.
5. To delete a webhook, hover over its row and click the Delete (trash can) icon.

Creating a Webhook

To set up a new webhook:

1. Click Add webhook to open the Add webhook page.

   

2. In the General section, provide the following details:

   • Webhook name – Enter a descriptive name that aligns with your business process.
   • Endpoint URL – Specify the HTTPS URL where webhook notifications should be sent.
   • Secret key (optional) – Enter a secret key for validating webhook requests on your system.

3. In the Events section:

   • Select one or more supported events (refer to the Supported Events table).
   • If an event is already assigned to another webhook, it will not be available for selection.

4. Click Save to finalize the webhook configuration.