Voicemail

Who should read this article: Administrators

The Voicemail node directs a call to voicemail.

Introduction

Use the Voicemail node to enable callers to record Voicemail messages, with the option to send the recording to an email address.

Voicemail recordings are avalable from the CDR by searching for interactions with the Answered by VM disposition.

Connections

The Voicemail node supports unlimited input connections and 0 output connections.

Using the Voicemail node

To add a Voicemail node to your interaction flow, click the Voicemail node icon:

To make an input connection, drag a link from any node supporting an output connection to the Voicemail node.

Configuring the Voicemail node

To configure a Voicemail node in your interaction flow, click the Voicemail node to display the Voicemail node panel. In the Voicemail node panel, click the "i" icons to read information about the configuration menus and fields.

Audio file

To play a Voice message when the interaction arrives at the Voicemail node, click the Audio file menu and select a voice message from your media library.

Send Voicemail via email

To send voicemail recordings to one or more email addresses, select Send Voicemail via email.

Recipients

If you select the Send Voicemail via email option you must specify one or more email addresses, separated by commas, in the Recipients field.