Welcome to the Voiso Documentation Portal!
Explore use cases, user guides, tutorials, advice, and detailed configuration information.
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Voiso overview
Getting started, setting up your contact center, and preparing to make and receive calls.
Feature setup and use cases
Run outbound campaigns, detect answering machines, automatically rate calls, and create call flows.
Speech Analytics
Transcribe, analyze, score, and label calls and interactions according to keyword use.
Integrations
Integrate Voiso with your CRMs, Freshdesk, Zapier, HubSpot, Chrome, and AWS.
Administration
Manage contact center settings, security, access roles, wrap-up codes, keywords, and media.
Agent Guide
A powerful agent desktop for handling interactions, campaign calls, and performance monitoring.
Omnichannel Workspace
Setup WhatsApp, Webchat, Telegram, Viber, and other digital channels.
Users
Create and manage accounts, form teams, and assign skills to users for interaction routing.
Historical Reports
Create and view historical reports on agents, queues, ASR, sensitive data access, and more.
Inbound
Buy numbers, configure flows and scripts, and create queues to route interactions.
Outbound
Run outbound Dialer campaigns, validate numbers, and manage suppressed numbers.
Call Detail Records
Search for interactions and view call detail records based on multiple criteria.