Historical Reports

Who should read this article : Administrators, Supervisors Access key data about the performance of your contact center and schedule regular reports. Introduction Voiso historical reports enable you to create reports about the performanc...

Who should read this article : Administrators, Supervisors Review agent metrics, keyword use, and status statistics for agents and teams. Introduction The Agent List report provides insight into the performance of the Agent in your cont...

Who should read this article : Administrators, Supervisors Review agent metrics by hour on a specified day for agents and teams. Introduction The Agent List – Per Hour report provides you with insight into the performance of the Agent s ...

Who should read this article : Administrators, Supervisors Report on the percentage of calls abandoned by contacts waiting in queue. Introduction The Inqueue Abandons ( In-queue abandons ) report totals the number of calls that ended whil...

Who should read this article : Administrators, Supervisors Report on the percentage of calls abandoned by contacts waiting in queue per hour for the specified time period. Introduction The Inqueue Abandons – Per Hour ( In-queue abandons )...

Who should read this article : Administrators, Supervisors Generate a report on the use of a keyword group by agents and teams for a specified date or date range, with links to detailed Call Detail Records (CDRs). Introduction The Keyword ...

Who should read this article : Administrators, Supervisors Report on the number of call attempts by one or more agents or teams to a destination number during the specified day. Introduction The Redial Counter report tells you how many ti...

Who should read this article : Administrators, Supervisors Report the ratio of the number of successfully connected calls to the number of call attempts by country. Introduction The answer-seizure ratio ( ASR ) is a standard telecom measure...

Who should read this article : Administrators, Supervisors Report the ratio of the number of successfully connected calls to the number of call attempts by a specified country per hours in a day. Introduction The answer-seizure ratio ( ASR ...

Who should read this article : Administrators, Supervisors Report the percentage of successfully connected calls to the total number of attempted calls by Caller ID and optionally by country. Introduction The answer-seizure ratio ( ASR ) is...

Who should read this article : Administrators Report on user access to sensitive data such as call recordings, call transcriptions, call data, and exporting of call records to CSV files. Introduction For security compliance purposes, you ca...

Who should read this article : Administrators Report on the use of wrap-up codes by teams for a specified time period. Introduction Wrap-up codes are call outcomes specified by agents as part of their after-call work . This report aggreg...

Who should read this article : Administrators, Supervisors Review agent daily sign-in and sign-out times for workforce management and compliance purposes. Introduction The Agent - Daily Sign-in and Sign-out report provides a daily record ...