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Users
Who should read this article : Administrators Create users and manage access and account properties. Introduction A user is anyone who works in your contact center who administers the contact center, supervises agents, analyzes data, or han...
Updated on : 25 Nov 2024
Teams
Who should read this article : Administrators, Supervisors Agents working under a common supervisor are considered to be a part of a team. Voiso enables you to assign agents to outbound Dialer Campaign s, Caller ID groups, and wrap-up code g...
Updated on : 25 Nov 2024
Skills
Who should read this article : Administrators Use skills (agent specialties) to route calls to the agents or departments in your organization that are most qualified to address a contact's needs. Introduction A skill is a specialty a person...
Updated on : 22 Jan 2024