Users

Who should read this article : Administrators Create users and manage access and account properties. Introduction A user is anyone who works in your contact center who administers the contact center, supervises agents, analyzes data, or han...

Who should read this article : Administrators, Supervisors Agents working under a common supervisor are considered to be a part of a team. Voiso enables you to assign agents to outbound Dialer Campaign s, Caller ID groups, and wrap-up code g...

Who should read this article : Administrators Use skills (agent specialties) to route calls to the agents or departments in your organization that are most qualified to address a contact's needs. Introduction A skill is a specialty a person...