Voiso Website
Developer Portal
Glossary
Release Notes
ChangeLog
Contents
x
Voiso overview
Getting Started
The Voiso user experience
Use cases and features
Speech Analytics
Administrator Guide
Agent Guide
Supervisor Guide
Updates
Glossary
Powered by
Speech Analytics
4 Articles
in this category
Share this
Print
Share
Dark
Light
Contents
Speech Analytics
4 Articles
in this category
Share
Dark
Light
Speech Analytics
Who should read this article : Administrators, Supervisors Use AI to analyze call recording transcripts and label them according to keyword usage and topic and score them according to conversation rating. Introduction Voiso's Speech analy...
Updated on : 23 May 2024
Keyword compliance
Who should read this article : Administrators, Supervisors Monitor agent compliance by tracking keyword use in conversations to ensure adherence to policies and regulatory requirements. Identify non-compliant language, provide feedback, and sch...
Updated on : 19 Dec 2024
Conversation scoring
Who should read this article : Administrators, Supervisors The Conversation scoring feature uses Artificial Intelligence to analyze and score voice and text interactions to determine sentiment, quality of service, and conversation outcome and...
Updated on : 31 Oct 2023
Topic identification
Who should read this article : Administrators, Supervisors The Topic Identification feature automatically categorizes call recordings with relevant topic labels by analyzing and identifying the topics covered in the conversation. Introducti...
Updated on : 16 Jan 2025