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Speech Analytics
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Speech Analytics
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Speech Analytics
Who should read this article : Administrators, Supervisors Use AI to analyze call recording transcripts and label them according to keyword usage and score them according to conversation rating. Introduction Voiso's Speech analytics sui...
Updated on : 08 Feb 2024
Conversation scoring
Who should read this article : Administrators, Supervisors The Conversation scoring feature uses Artificial Intelligence to analyze and score voice and text interactions to determine sentiment, quality of service, and conversation outcome and...
Updated on : 31 Oct 2023