Configuration for Security Access Groups

Who should read this article: Administrators, Supervisors

Enable Speech Analytics for contact centers that use Security Access Groups for permission management.

Before you start

This article applies to contact centers that use Security Access Groups.

If you are not using Security Access Groups, follow: Configuration for Basic users

Enable Speech Analytics for the contact center

1. In the Voiso navigation menu, go to Administration > System Settings.
2. Open the Features tab.
3. Scroll to the Speech Analytics section.
4. Configure the following:
   • Language selection
     Choose AI-powered auto language detection or select specific languages.
   • Transcription threshold
     Set the minimum call length in Transcribe calls with talk time over.

Configure supporting features

Keyword groups

1. Go to Administration > Keyword groups.
2. Create and manage keyword groups.

See: Keyword groups and Keyword compliance

Topics

• Configure Topics.

See: Topics and Topic identification

Optional: S3 replication

• Replicate all your call recordings to your Amazon S3 bucket.

See: Call Recordings Replication to S3

Enable Speech Analytics using Security Access Groups

Access to Speech Analytics is controlled through permissions.

See: Security Access Groups

Create or edit a Security Access Group

1. Go to Administration > Security access groups.
2. Click Add access group or edit an existing group.
3. Enable the permissions below.
4. Click Save.

Configure required permissions

In the access group settings:

CDR permissions

Enable one of:

• View all CDRs
• View team CDRs

Enable:

• View Call transcriptions

Speech Analytics permission

Enable:

• Enable Transcriptions with Analytics

Assign the access group to users

Assign the configured access group (role) to users. Users in this group can now access transcripts and Speech Analytics data.

See: Users