Inbound

Who should read this article : Administrators Purchase and manage numbers for your contact center. Introduction Voiso enables you to manage your existing numbers , purchase new numbers globally, and add third-party numbers into your Vois...

Who should read this article : Administrators, Supervisors Queues are the point of entry for inbound interactions. Queues hold and distribute inbound interactions to agents assigned to the queue. Introduction The Queues page enables you ...

Who should read this article : Administrators Using Flow Builder , you can design, configure, and manage complex interaction flows tailored to your business processes. Introduction Use Flow Builder to create advanced interaction flows ...

Who should read this article : Administrators Block specific inbound phone numbers or prefixes from calling your contact center. Important The Blocked numbers feature is available for contact centers on the Pro plan or h...