Outbound

Who should read this article : Administrators Caller IDs identify the origin of outgoing calls made from your contact center. Groups of Caller IDs enable you to have different IDs displayed each time a contact is dialed. Introduction To mak...

Who should read this article : Administrators Bulk lookup of phone numbers to ensure they are valid before using them for outbound dialing. Choose either the Number profile or Line activity option. Introduction The Number valida...

Who should read this article : Administrators Validate your Caller IDs (CIDs) to ensure they appear safe to your contacts to increase your answer ratio. Introduction The Voiso Caller ID ( CID ) risk check feature analyzes information to v...

Who should read this article : Administrators When the dialing limit (maximum number of allowed attempts) is reached, the system will temporarily prevent (suppress) calls to a phone number. Introduction The Call suppression feature (previ...