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      Call Detail Records
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        Call Detail Records

        4 Articles in this category
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        Call Detail Records overview

        Who should read this article : Administrators, Supervisors The Call Detail Records (CDR) page provides a comprehensive, searchable, and exportable overview of all interactions across various channels, including detailed records, transcripts, and...
        Updated on : 26 Feb 2025

        Disposition codes

        Who should read this article : Administrators, Supervisors Voiso assigns a disposition code to every interaction to specify whether the interaction was successfully completed, and if not, why not. You can filter Call Detail Records according t...
        Updated on : 28 Feb 2025

        Events

        Who should read this article : Administrators, Supervisors Voiso assigns an event to every significant change of state of an interaction. Call Detail Records can be filtered according to their call events. Events overview Events are signifi...
        Updated on : 27 May 2024

        End reasons

        Who should read this article : Administrators, Supervisors Voiso assigns an end reason to every voice interaction to specify why the interaction was ended (terminated). Call Detail Records can be filtered according to their end reason. End re...
        Updated on : 27 May 2024

        Interaction Details

        5 Articles in this category