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Call Detail Records
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Call Detail Records
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Call Detail Records overview
Who should read this article : Administrators, Supervisors Filter and search your contact center's interaction database (Call Detail Records or CDR) to find one or more interactions matching specific criteria. Introduction For every intera...
Updated on : 03 May 2024
Disposition codes
Who should read this article : Administrators, Supervisors Voiso assigns a disposition code to every interaction to specify whether the interaction was successfully completed, and if not, why not. You can filter Call Detail Records according t...
Updated on : 19 Sep 2023
Events
Who should read this article : Administrators, Supervisors Voiso assigns an event to every significant change of state of an interaction. Call Detail Records can be filtered according to their call events. Events overview Events are signifi...
Updated on : 22 Jan 2024
End reasons
Who should read this article : Administrators, Supervisors Voiso assigns an end reason to every voice interaction to specify why the interaction was ended (terminated). Call Detail Records can be filtered according to their end reason. End re...
Updated on : 22 Jan 2024
Interaction Details
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