Interaction Details

Who should read this article : Administrators, Supervisors The Extended Call Details page provides metadata and insights for voice and text interactions. Depending on interaction type and features activated, it might include participant talk t...

Who should read this article : Administrators, Supervisors The Extended Call Details page for voice calls provides call metadata and insights. Depending on features activated, it might include participant talk time, call events, sentiment anal...

Who should read this article : Administrators, Supervisors The Extended Call Details page provides metadata and insights omnichannel (digital) text interactions. Depending interaction type and features activated, it might include events, inter...

Who should read this article : Administrators, Supervisors The Extended Call Details page for SMS interactions displays interaction metadata, events, and an interaction transcript. Introduction Voiso maintains a detailed record of every inte...

Who should read this article : Administrators, Supervisors The Extended Call Details page for HLR lookup displays information about who requested the lookup, when the request was made, and the request results. Introduction Voiso mainta...