Numbers

Who should read this article: Administrators

Purchase and manage numbers for your contact center.

Introduction

Voiso enables you to manage your existing numbers, purchase new numbers globally, and add third-party numbers into your Voiso contact center.

To display the Numbers page, from the Voiso navigation bar, select Inbound > Numbers. The Numbers page contains three main functionality areas:

Numbers
Buy numbers
Add numbers (single or bulk)

Numbers

The Numbers page allows you to view and manage your numbers. The table includes the following columns:

The functions available on the Numbers page are described in the following sections (1-9).

The Buy numbers feature is described in the next section.

1. Search
2. Add numbers
3. Select all
4. Number details
5. Add to CID group
6. Add to flow
7. Delete number
8. Action menu
9. Export selected numbers to CSV

1. Search

To search through all of your numbers to find a specific number or set of numbers, enter at least two digits in the Search field. The search results include all numbers that contain the number string you entered.

You can search by the following parameters:

Sort the results by In use to find numbers with Yes. Click an in-use number to determine whether it is assigned to a User as the default Caller ID, in a flow as an entry point, or is in an outbound Caller ID (CID) group.

2. Add numbers

To use your own numbers in your Voiso contact center, click Add numbers to display the Add numbers panel.

Select the method that you want to use:

• Add a single number
• Add multiple numbers

Add a single number method

To add a single number, select Add a single number in the Method section.

Enter the information about the number in the following fields in the General section.

The cost for the numbers is provided in the Pricing section.

Click Activate to add the number to your contact center.

Add multiple numbers method

To add multiple numbers in bulk, select Add multiple numbers in the Method section.

Next, click Download the CSV template to obtain a template file for entering number information in the correct format for Voiso.

Add your numbers to the CSV file, then drag and drop or browse to the file in the Import phone numbers field.

Voiso analyzes the contents of the file and provides you with a count of the valid, duplicate, and invalid numbers.

You can fix the invalid numbers and reupload the CSV file. To learn which numbers are duplicates or invalid, click Export invalid and duplicate numbers list.

Review the list and update your original CSV file. Then, click the 'X' next to the uploaded file to remove it. Drag and drop or browse to the modified file in the Import phone numbers field to upload it.

The cost for the numbers is provided in the Pricing section.

Click Activate to add the numbers to your contact center.

3. Select all

To perform bulk operations on all of your numbers, select this check box. To perform operations on one or more numbers, select them individually from the table.

4. Number details

You can review the details of any number in the table. Click a row in the Numbers table to display the Number details panel, which contains the following information about each number:

5. Add to Caller ID groups

For outbound calls from your contact center, you can add a number to one or more CID groups .

Select a number, click the Add to CID groups icon on the right of the number row to display the CID groups page which contains a table listing your CID groups.

To assign a number to a CID group, select one or more CID groups in the table, then click Add to Caller ID group(s).

6. Add to flow

Numbers can be added to a flow.

1. Navigate to Inbound > Flows, then either click Add flow to create a new flow or click the name of an existing flow.
2. On the Add flow or Edit flow page, scroll down to the Assigned numbers section.
3. Click Manage to open the Number assignment panel.
4. Select or deselect numbers, then click Assign.

7. Delete number

You can delete one or more numbers from the Numbers page.

Select one or more numbers, then click the Delete icon at the top of the table. For a single number, click the Delete icon on the right of the number row.

A warning panel is displayed to enable you to confirm whether you want to delete the number or numbers.

If you try to delete numbers that are in use in a flow, CID group, or user default Caller ID, a confirmation panel or error message is displayed showing you where the number or numbers are in use. If you click Delete, the number is removed from your Numbers list and from anywhere that it is used.

8. Row actions

Each number row in the Numbers table includes a set of action icons on the right side. The action icons enable you to specify one of the following actions to be performed on the number:

• Add to Caller ID groups (1)
• Add to flow (2)
• Delete (3)

9. Export CSV

You can export a CSV file of all or a subset of your numbers. The numbers in the CSV file are sorted in the order you display in the Numbers page.

To export all numbers, clear the search field, then click Export CSV.

To export a subset of your numbers, use the search to display only the numbers to be exported, then click Export CSV.

The CSV formatted file is downloaded to your computer.

The file includes the following columns of data for each number:

• Date purchased
• Number
• Label
• Country
• City/Type
• Additional services
• Activation fee
• Monthly fee
• Price per min

Buy Numbers

Contact your Voiso account manager or support team about extending numbers and countries that are available for you to buy from the Buy numbers page.

To buy new numbers for your contact center, from the Voiso navigation bar, navigate to Inbound > Numbers, then click Buy numbers.

Buy numbers page

When you click Buy numbers, the Buy numbers page is displayed. The Select country panel contains an alphabetically sorted list of the countries that are available for your contact center.

If you need to add more countries to the Country page, click Contact us at the bottom of the page or contact your Voiso account manager or support team directly.

To begin the purchase process, select a country for which you want to buy numbers.

Different options are displayed after you select a country, depending on the availability of numbers within that country and the types of numbers that are available for your contact center.

The following tabs might be displayed after you select a country:

Buying numbers for a country

After selecting a country, click the tab with the number type in that country that you need, then select a phone number from the list of numbers.

The following section demonstrates selecting a Geographic number. The process is similar for other number types.

Geographic number type example

After selecting a country, in the Geographic number type panel, select a geographic region, such as a city. In the screenshot for the Netherlands, several cities and regions are listed. Next to each city or region name is the number of phone numbers available to buy for the geographic region. Use the Search field to find a specific city or region.

If the city of Amsterdam is selected, a table of phone numbers is displayed, along with their activation fee, monthly fee, and price per minute.

Use the Search field to look for a specific number string. When you select one or more numbers, the activation, current month, and monthly fees for the numbers are totaled at the bottom of the page.

Click Buy numbers and follow the on-screen instructions to complete payment and add the numbers to your Numbers page.