Webchat

Who should read this article: Administrators

Embed a webchat widget in your organization's website to enable your contact center to receive and reply to messages from your website visitors.

Introduction

Voiso enables you to add a webchat widget to your organization's website so that your contacts can initiate chat sessions with your agents.

Embedding the webchat widget

Refer to the Digital channels article to learn how you can connect, configure, and manage the Webchat widget in your website. Use the JavaScript code you generate in the Add channel page to embed the Voiso Webchat widget in your website.

Enabling agents to handle webchat

Once you embed the JavaScript webchat widget code in your organization's website, ensure that the Omnichannel Workspace is enabled for your agents. Refer to Enabling Omnichannel.