Webchat

Who should read this article: Administrators

Embed a webchat widget in your organization's website to enable your contact center to receive and reply to messages from your website visitors.

Introduction

Voiso enables you to add a webchat widget to your organization's website so that your contacts can initiate chat sessions with your agents.

Embedding a webchat widget

Contact your Voiso account manager and provide the name of the webchat widget. Voiso will generate JavaScript code for you to embed in your organization's website.

Enabling agents to handle webchat

Once you embed the JavaScript webchat widget code in your organization's website, ensure that the Omnichannel Workspace is enabled for your agents. Refer to Enabling Omnichannel.