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Part 3: Launching your campaign
- 03 Jan 2025
- 3 Minutes to read
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Part 3: Launching your campaign
- Updated on 03 Jan 2025
- 3 Minutes to read
- Print
- DarkLight
- PDF
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Who should read this article: Administrators, Supervisors
This is part 3 of the How to run a dialer campaign use case.
Launching your campaign
After saving your new Dialer Campaign, it appears in the Dialer campaigns table, where you can monitor and manage all your campaigns.
The table provides a detailed overview of your campaigns and offers sorting options by creation date, name, or status for quick navigation.
| Parameter | Description |
|---|---|
| Created on | The date and time the campaign was created and saved. |
| ID | A unique identifier for the campaign. |
| Name | The name of the campaign. Click the name to open the Edit campaign page, where you can adjust campaign settings in real time. |
| Contacts | The number of entries in the calling list. For Live campaigns, an infinity symbol (∞) indicates that contacts are continuously added from your CRM. |
| Agents | The number of agents assigned to the campaign. |
| Progress | The percentage of completed calls. |
| Status | The current status of the campaign: draft, active, stopped, paused, or completed. |
| Controls | Use the play, pause, and stop buttons to manage the campaign. |
| Clone campaign | Click the clone icon to duplicate a campaign. Modify the clone and save it as a new campaign. |
Campaign status
Campaigns progress through various statuses based on their setup and operation. The table below outlines each status:
| Status | Description |
|---|---|
| Draft | The campaign is created but not started. Incomplete settings prevent it from launching. |
| Active | The campaign is running with agents logged in. |
| Stopped | The campaign is no longer running and cannot be restarted. |
| Paused | The campaign is temporarily halted and can be resumed manually or automatically (for live campaigns). |
| Completed | All dialing and redialing attempts have been exhausted based on the campaign settings. |
Campaign controls
The control buttons enable efficient management of your campaign:
| Control | Description |
|---|---|
| Play | Start or resume a campaign. |
| Pause | Temporarily halt a campaign. Click play to resume. Live campaigns pause and resume automatically. |
| Stop | Permanently end a campaign. To rerun the campaign, create a clone using the clone campaign feature and apply a new calling list. |
Running live campaigns
For campaigns integrated with a CRM, the live campaign feature enables continuous operation by dynamically updating the calling list with new contacts.
What is a live campaign?
A live campaign continuously pulls contacts (leads) from your CRM into the calling list. This ensures uninterrupted operations as new contacts become available.
How does it work?
When creating a campaign, select your CRM as the calling list method, then click Live campaign.
Live campaigns automatically pauses when:
- No new contacts are available in the CRM.
- No contacts meet the local time requirements.
- No agents are logged in to handle calls.
The campaign resumes automatically when new contacts are available and agents are logged in.
Customizing live campaigns
The Poll interval setting lets you specify how frequently the campaign requests new contacts from your CRM, ensuring that your campaign operates efficiently without overloading your resources.
Ending a live campaign
Live campaigns run continuously until stopped. Use the Stop button in the Dialer campaigns table to end the campaign when required.
By managing your campaigns effectively using the Voiso Dialer, you can achieve streamlined operations, maintain consistent outreach, and optimize your outbound campaign performance.
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