Signing in to Voiso

Voiso recommends that users keep Google Chrome up to date. When an outdated version is detected during sign-in, Voiso allows the user to sign in, but displays a message recommending that the user update Google Chrome.

Using the latest version of Chrome ensures compatibility with Voiso features and current security standards.

Introduction

To sign into Voiso and access the Agent Panel, Omnichannel Agent Workspace, or your CRM, navigate to the , provided by your administrator or supervisor, using the Google Chrome browser.

The sign-in process is a little different, depending on how your administrator has set up the process.

2FA

Most contact centers use Two-factor authentication to confirm your identity. First you enter your username and password. If they system recognizes you, it asks you to provide a code to prove your identity. When the code is confirmed, you are granted access to the Voiso contact center and the applications set up for your use.

Google authentication

Some contact centers use Google Authentication to allow agents to sign in to their Voiso accounts. If your contact center uses Google for business, you can use the Sign in with Google button on the sign-in page to access Voiso using your Google account. Just click the button and use the same business email and password you use for other work apps, like Gmail or Google Drive. Make sure you're using the correct account—Voiso only allows access if it's linked to your contact center’s domain.

Tip

If for some reason you are unable to sign in using Google Authentication, you can enter your username and password on the Sign in page and follow the two-factor authentication process.

Password only

Some contact centers only require your username and password to sign in. Simply enter your credentials on the sign-in page and click Sign in to access your Voiso account.

Account lock out

As a security feature that protects your account from attacks, your administrator might activate temporary account lockout . If this feature is activated and you enter incorrect credentials a certain number of times, your account might experience a temporary lock.

If your account is temporarily locked, don't worry. Just follow the simple on-screen instructions. You have the choice to either wait for the specified time until your account is automatically unlocked or reach out to your administrator, who can promptly assist you in unlocking your account.

CRM integration login

Some contact centers integrate the Voiso Agent Panel inside their Customer Relationship Management () application. Voiso supports many popular and niche CRMs, including Salesforce, Zoho, and Hubspot. Consult your supervisor or administrator about how to log into Voiso from your organization's CRM.