White labeling

Who should read this article: Administrators

The White Label feature enables Voiso customers to customize the appearance of the Voiso application interface by adding their naming and logo.

Introduction

White labeling is the rebranding of software purchased from a service provider. The Voiso White Label feature enables customers to apply their header, favicon, Agent Panel softphone, and Omnichannel logos to their Voiso contact center.

Supported White Label customizations

The following customizations are supported:

• Header logo
• Favicon
• Agent Panel (WebRTC Softphone) logo
• Omnichannel Workspace logo

Enabling the White Label feature

Ask your Voiso account manager to enable the White Label feature.

When the feature is enabled for you, provide your account manager with the image files that you want to apply to the following areas:

Header and favicon

Agent Panel

Omnichannel Workspace

White Label limitations

The White Label feature has the following limitations:

1. The domain name in the Contact Center URL cannot be modified. It is still <cluster>.voiso.com.
2. The Voiso default logo is displayed in invoices and emails.
3. The Voiso financial and legal information is included in invoices.