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      Call Flows Guide
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        Contents

        Call Flows Guide

        4 Articles in this category
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        Creating a simple IVR with Flow Builder

        Who should read this article : Administrators How to create your first IVR using Flow Builder . User story As a contact center administrator with simple routing requirements, I want an IVR to handle the inbound calls to your contact cent...
        Updated on : 05 Jan 2024

        Priority routing

        Who should read this article : Administrators How to automatically route certain contacts directly to a target such as a queue or specific agent, by-passing the IVR. User story As an administrator, I want to provide priority customers with ...
        Updated on : 05 Jan 2024

        Business hour rules

        Who should read this article : Administrators How to manage inbound interactions during business hours, outside business hours, and on holidays. User story As an administrator, I want to create a single call flow that routes interactions ac...
        Updated on : 02 Feb 2024

        Multi-level IVRs

        Who should read this article : Administrators How to create a multi-level IVR to enable callers to navigate your complex service options. User story As a contact center administrator, I want to set up a system that guides callers through di...
        Updated on : 19 Jun 2024