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- Agent Zoom19 Dec 2024
- Queues25 Nov 2024
- Automatic Call Distribution27 Aug 2024
- In-queue Abandons - Per Hour25 Jul 2024
- Post Call Rating28 Jun 2024
- Queue Monitoring overview08 Mar 2024
- Real-time dashboard overview08 Mar 2024
- Customizable dashboards08 Mar 2024
- In-queue Abandons24 Jan 2024
- Skills22 Jan 2024
- Creating a simple IVR with Flow Builder05 Jan 2024