Flow builder

Who should read this article: All users

This article contains a list of commonly encountered issues and how to solve them, with links to articles where the information is documented.

Troubleshooting – Flows

Symptoms:

• Inbound calls are not routed to agents or queues
• Inbound digital interactions are not routed to agents or queues

Possible causes:

• You have not built an interaction flow using Flow Builder
• You have not assigned your phone number to the voice flow
• You have not assigned one or more digital channels to the digital flow

Solution:

You must create an interaction flow using Flow Builder before a flow you have added can accept and route interactions. Refer to the articles in the Flow Builder folder to learn how to use the Flow Builder visualization tool.