The Voiso user experience

The Voiso application employs menus that open tabs containing features, tools, dashboards, and settings. It is customizable by user role.

Who should read this article : Administrators, Supervisors Voiso features dashboards that administrators, managers, and supervisors can use to monitor contact center performance, agent performance, and outbound campaign performance. Introduct...

Who should read this article : Administrators, Supervisors Administrators and supervisors can be automatically notified when certain conditions are met in the contact center, such as a metric reaching a certain threshold. Agents can be notified...

Who should read this article : Administrators, Supervisors Voiso does not limit your access to historical data about your contact center. Access every interaction record from the Call Detail Records page and every report from the Historical ...

Who should read this article : Administrators, Supervisors Voiso enables you to schedule regular reports on your contact center performance so that you do not have to manually run daily or weekly reports. Introduction Voiso facilitates the ...

Who should read this article : All users Efficient Automatic Call Distribution (ACD) is a cornerstone of inbound contact centers. With Voiso ACD, incoming calls are efficiently and optimally routed to the most suitable agent, ensuring swift and...

Who should read this article : All users Voiso relies on the date and time to track all interactions and activities. This article summarizes how time zones are handled in Voiso and helps you troubleshoot apparent discrepencies between reports. ...