Agent Panel

Who should read this article : Agents The Agent Panel is a powerful yet simple-to-use tool that enables you to easily make and receive calls, join outbound campaigns, and monitor your performance. Introduction The Agent Panel is a web a...

Who should read this article : Agents How to use Agent Panel to make an outgoing phone call. Introduction The Agent Panel is a small browser-based WebRTC Softphone application that enables you to make and receive phone calls on your...

Who should read this article : Agents How to use Agent Panel in a Voiso Dialer outbound calling campaign. Introduction The Voiso Dialer streamlines outbound calling by automatically dialing contacts and connecting you to calls answered by...

Who should read this article : Agents How to use Agent Panel to receive an inbound phone call. Introduction The Agent Panel is a small browser-based WebRTC Softphone application that enables you to make and receive phone calls on yo...

Who should read this article : Agents How to use Agent Panel to send an SMS to a contact from an active phone call, the call history, or directly. Introduction Your administrator might enable your account to allow you to send an SMS to ...

Who should read this article : All users How to transfer a call, start a consultation call, or start a conference call. Introduction Sometimes you might need help handling an interaction, or perhaps there is someone else in your organizatio...

Who should read this article : All users Search and dial internal targets by name or extension from Agent Panel. Note This feature might not be available in your contact center. Introduction You can use Agent...

Who should read this article : Agents Learn how to schedule, manage, and handle scheduled callbacks to provide timely follow-ups for your contacts. For Admins If you are looking for information about setting up the ...

Who should read this article : Agents Real-time metrics enable agents to gauge their performance against their contact center standards. Introduction Your administrator sets up your account to display metrics to you in the Agent Panel t...