Voiso Website
Developer Portal
Glossary
Release Notes
ChangeLog
Contents
x
Voiso overview
Getting Started
The Voiso user experience
Use cases and features
Speech Analytics
Integrations
Recording
Administration
Users
Outbound
Inbound
Reporting
Messaging
Omnichannel Workspace
Agent Guide
Updates
Glossary
Powered by
Agent Panel
8 Articles
in this category
Share this
Print
Share
Dark
Light
Contents
Agent Panel
8 Articles
in this category
Share
Dark
Light
Getting started
Who should read this article : Agents The Agent Panel is a powerful yet simple-to-use tool that enables you to easily make and receive calls, join outbound campaigns, and monitor your performance. Introduction The Agent Panel is a web a...
Updated on : 20 Feb 2024
Outbound calls
Who should read this article : Agents How to use Agent Panel to make an outgoing phone call. Introduction The Agent Panel is a small browser-based WebRTC Softphone application that enables you to make and receive phone calls on your...
Updated on : 25 Jan 2024
Outbound campaigns
Who should read this article : Agents How to use Agent Panel in a Voiso Dialer outbound calling campaign. Introduction The Voiso Dialer automatically dials a list of your organization's contacts and connects agents to calls that are answe...
Updated on : 25 Jan 2024
Inbound calls
Who should read this article : Agents How to use Agent Panel to receive an inbound phone call. Introduction The Agent Panel is a small browser-based WebRTC Softphone application that enables you to make and receive phone calls on yo...
Updated on : 25 Jan 2024
Sending SMS
Who should read this article : Agents How to use Agent Panel to send an SMS to a contact from an active phone call, the call history, or directly. Introduction Your administrator might enable your account to allow you to send an SMS to ...
Updated on : 20 Feb 2024
Transfer, Consult, and Conference
Who should read this article : All users How to transfer a call, start a consultation call, or start a conference call. Introduction Sometimes you might need help handling an interaction, or perhaps there is someone else in your organizatio...
Updated on : 25 Jan 2024
Scheduled callback
Who should read this article : Agents You can schedule a time to call your contact back either during a call or after a call. You can specify which Caller ID Group, time zone, and contact phone number to use for the callback. Introduction T...
Updated on : 22 Feb 2024
Agent metrics
Who should read this article : Agents Real-time metrics enable agents to gauge their performance against their contact center standards. Introduction Your administrator sets up your account to display metrics to you in the Agent Panel t...
Updated on : 14 Aug 2023