Nodes

Who should read this article : Administrators The Collect digits node enables you to gather and store dial pad key-presses from callers. This functionality enhances data-driven routing and enables the development of a self-service IVR. Intr...

Who should read this article : Administrators The Conditions node helps decide where interactions are routed based on information collected during the flow. Introduction Inbound interactions include many different system variables (see ...

Who should read this article : Administrators The DTMF node enables caller data input. You can include an embedded recording of prompts describing the available key selections. Introduction Use the DTMF node to enable inbound callers to...

Who should read this article : Administrators The End node terminates the call in a Flow Builder interaction flow . Connections The End node supports unlimited input connections. It does not allow any output connections. Using th...

Who should read this article : Administrators The HTTP Request node allows you to send HTTP requests and receive data in JSON format, then process the data in the flow. It enables you to integrate external data into Voiso contact center inter...

Who should read this article : Administrators The Message node allows you to send automated messages to inbound digital channel interactions. Introduction Use the Message node to send automated messages to contacts during an inbound di...

Who should read this article : Administrators The Play Audio node specifies an announcement, either an audio message, or a text-to-speech message, to be played to a caller in a Flow Builder interaction flow. Introduction In Flow Build...

Who should read this article : Administrators The Route node directs a call to an agent, queue, external phone number, or variable. Introduction In Flow Builder , you can direct calls to a Queue , Agent , a PSTN (external phone num...

Who should read this article : Administrators Send messages to callers over text channels, such as SMS and WhatsApp. Introduction Use the Send Message node to send a text message to a caller. Send a message to deflect callers from IVR to ...

Who should read this article : Administrators The Start node is the first node in any Flow Builder interaction flow. Introduction In Flow Builder , all interaction flow s must begin with a Start node. It represents the entry point...

Who should read this article : Administrators The Voicemail node directs a call to voicemail. Introduction Use the Voicemail node to enable callers to record Voicemail messages, with the option to send the recording to an email addres...