Omnichannel Workspace

Who should read this article : Administrators, Supervisors Omnichannel Workspace unifies digital channels and voice capabilities, enabling a seamless handover between channels. Channel support by plan The following table shows you which dig...

Who should read this article : Administrators The Omnichannel Workspace requires you to configure flows, queues, and users to handle voice and digital channels. Introduction The Omnichannel Workspace supports the following channels: ...

Who should read this article : Administrators Embed a webchat widget in your organization's website to enable your contact center to receive and reply to messages from your website visitors. Introduction Voiso enables you to add a webchat w...

Who should read this article : Administrators Enable the WhatsApp digital channel in your contact center to send templated messages, respond to incoming messages, and engage in real-time conversations with WhatsApp users. Importan...

Who should read this article : Administrators Enable the Telegram channel for your contact center to receive and reply to messages from your contacts. Introduction Voiso's Telegram channel enables agents to reply to messages from your con...

Who should read this article : Administrators Enable the Viber channel for your contact center to send and receive Viber messages with your contacts. Important The Viber channel feature is available for contact centers o...