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      Agent Activity Duration
      • 31 Jul 2025
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      Contents

      Agent Activity Duration

      • Updated on 31 Jul 2025
      • 1 Minute to read
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      Article summary

      Who should read this article: Administrators, Supervisors

      Monitor the total time that agents spent in each status.

      Introduction

      The Agent Activity Duration widget displays a pie chart of agent status activity, showing the total time agents spent in each status. Hover over any segment to view the percentage of time spent in that status.

      Reporting Real-time Dashboard Agent Activity Duration Widget Chart Hovering

      Setup

      General tab

      The Agent Activity Duration settings panel General tab includes the following parameters:

      ParameterDescription
      Widget NameThe display name of the widget in the Real-time dashboard. If you want multiple Agent Activity Duration widgets, each showing different information, assign unique names to help you know which widget is which.
      Display custom unavailable codesDisplay the status for your custom unavailable codes when in use.
      Display Dialing and Dialer-waiting statusesDisplay the time spent dialing a call and the time spent waiting for a Dialer campaign call as separate categories in the chart.

      Reporting Real-time Dashboard Agent Activity Duration Widget General Tab

      Teams tab

      Select one or more teams to monitor.

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