Historical Reports

Who should read this article : Administrators, Supervisors Access key data about the performance of your contact center and schedule regular reports. Introduction Voiso historical reports enable you to generate detailed insights about ...

Who should read this article : Administrators, Supervisors Review agent daily sign-in and sign-out times for workforce management and compliance purposes. Introduction The Agent - Daily Sign-in and Sign-out report provides a daily record ...

Who should read this article : Administrators, Supervisors Review agent metrics, keyword use, and status statistics for agents and teams. Introduction The Agent List report provides insight into the performance of the Agent in your cont...

Who should read this article : Administrators, Supervisors Review agent metrics by hour on a specified day for agents and teams. Introduction The Agent List – Per Hour report provides insight into the performance of the Agent in your co...

Who should read this article : Administrators, Supervisors Report the ratio of the number of successfully connected calls to the number of call attempts, by country. Introduction The ASR by country report includes the standard telecom ASR...

Who should read this article : Administrators, Supervisors Report the ratio of successfully connected calls to total call attempts by country, broken down by hour. Introduction The ASR by country by hour report provides hourly Answer-Seiz...

Who should read this article : Administrators, Supervisors Report the percentage of successfully connected calls to the total number of attempted calls by Caller ID and optionally by country. Introduction The ASR per Caller ID report re...

Who should read this article : Administrators, Supervisors Report on the percentage of calls abandoned by contacts waiting in queue. Introduction The Inqueue Abandons ( In-queue abandons ) report shows the total number of calls that were ...

Who should read this article : Administrators, Supervisors Report on the percentage of calls abandoned by contacts waiting in queue per hour for the specified time period. Introduction The Inqueue Abandons – Per Hour ( In-queue abandons )...

Who should read this article : Administrators, Supervisors Generate a report on the use of a keyword group by agents and teams for a specified date or date range, with links to detailed Call Detail Records (CDRs). Important ...

Who should read this article : Administrators, Supervisors Track the number of outbound call attempts to a destination number by selected agents or teams on a specific day. Introduction The Redial Counter report shows how many times a speci...

Who should read this article : Administrators Monitor which users accessed sensitive data such as call recordings, transcripts, call metadata, and exported call records. Introduction The Sensitive Data Access report helps ensure complianc...

Who should read this article : Administrators Report on the use of wrap-up codes by teams for a specified time period. Introduction Wrap-up codes are call outcomes selected by agents during their after-call work . This report aggregates ...