Supervisor Guide

Who should read this article : Supervisors Voiso provides a suite of tools that contact center supervisors can use to monitor the performance of agents and groups of agents. Introduction Users with the Supervisor role have access to a varie...

Who should read this article : Administrators Additional User Profile settings for supervisors and analysts. Introduction Supervisors and analysts in some contact centers have extra features that can be setup using the User Profile . For...

Who should read this article : Supervisors The Agent Zoom panel lets supervisors monitor and manage the activities of a specific agent in real time. Introduction Agent Zoom is a powerful tool for supervisors to closely monitor and manag...

Who should read this article : Supervisors For contact centers that use hardware phones or third-party softphones, supervisors can perform manager actions by entering codes using their dial pad. Introduction If your contact center uses a H...

Who should read this article : Supervisors Track agent performance in real time to respond swiftly to changes and enhance efficiency. Introduction The Voiso Real-Time Dashboard offers a variety of widgets designed to help contact center...

Who should read this article : Supervisors Use the Call Detail Records (CDR) to review interaction details and evaluate call quality, agent service, call audio, and speech analytics. Introduction Voiso maintains a Call Detail Record (CDR)...