Users

Who should read this article : Administrators Create users and manage access and account properties. Important If your contact center does not use Security Access Groups to create and manage roles, refer to Basic ...

Who should read this article : Administrators Learn about the roles in Voiso's "Start-up" plan – Admin, Supervisor, Analyst, Agent, and Hardware Phone – including their features and configurable options. Introduction A user is anyone in you...

Who should read this article : Administrators, Supervisors Agents working under a common supervisor are considered to be a part of a team. Voiso enables you to assign agents to outbound Dialer Campaign s, Caller ID groups, and wrap-up code g...

Who should read this article : Administrators Use skills (agent specialties) to route calls to the agents or departments in your organization that are most qualified to address a contact's needs. Introduction A skill is a specialty a person...